Shepherds Bush Green Serviced Apartments by Concept Apartments

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing stay! The host team was very helpful and great at communicating when i had issues with the check in form online and a personal item left after the stay. The check in process was super easy and relaxed as you just did everything at your own pace! Location was great, only a couple minute walk to the tube station that connected to all of london. Amazing shopping centre nearby and lots of shops and restaurants within walking distance. The room was small but had everything we needed, including an electric fan which was very helpful with the heat! 10/10.

Good customer service (I had to extend my stay but change rooms, the cleaning staff moved by baggage between rooms for free). Overall clean and well maintained. The only warning I have is that the heat build up is pretty bad in the rooms and there is no air conditioning, just windows that you can open and a fan provided. I would recommend it for the cooler months but avoid it come mid June through September.

Clean room. Either all amenities. Shower was great as was WiFi. Bed s little small and uncomfortable. All in a great space, I will definitely stay again

Room was in an excellent location with loads of shops and food places nearby and just a short walk to Shepherds Bush station. Our room was clean, a good size and had everything we needed. I was initially a bit worried about having no reception, but communication with staff was good and check in was easy. It was excellent value for money, there was just 2 things that let it down - the bed wasn't very comfortable, and it was incredibly noisy when people walked past the room/when the cleaners were working during the day.

Room was clean and instructions simple

It was a bit difficult to locate the front entrance, since it's just a non-descript door between a couple of shops.

Unfortunately I cannot give this more stars as due to two nights of hardly any sleep and being extremely tired! My daughter and I stayed here due to the good location to the television studios - we were going to be in the audience of Loose Women. When we arrived at the apartment on opening the door we found it was very warm inside. As the day went on it got warmer and warmer to a point that we were getting uncomfortably hot. We tried to turn the thermostat down, but it was actually on the 'Off' position. Neither of us could sleep, our hair and clothes were soaking. At midnight, we opened the front door to get somd cooler air in, which i wasn't comfortable with due to feeling a little unsafe about it. The following morning we rang the help number given and they came whist we were out and via a text, said that the thermostat needed to be on the 'Off position- which it was. We hoped that they may have sorted the problem, but no, it was still very hot when we arrived back. We were fed up with it at this point, we found a little fan in the wardrobe, set it up on the windowsill next to the bed and opened the windowsovernight. The fan was noisy and we couldn't get to sleep and i didn't like the windows open over night, so, hardly any sleep again!! The basement apartment (no.2), decor was good, clean and modern, nice kitchen area, no toaster though, bathroom was what you would call 'bijou' so small that you could hardly get into the shower. The bed wasn't comfortable either. Shame.

It doesn’t fill safe to walks in the area

The apartment was as pictured. It was very warm temperature wise even though it wasn’t hot outside. You could not sleep with the window open bc there was not a window lock to prevent entry from the outside and there’s an HVAC unit beneath the window so someone could climb in.

Very convenient for transport around London