Muong Thanh Luxury Buon Ma Thuot

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

good staff

Clean room. Front desk staff is nice. Room has broken refrigerator but was able to replace. Other room’s AC doesnt work. Breakfast has variety but staff is not nice. Very unorganized

The room is clean and roomy.

This is the worst hotel I had ever been. Definite not a 5 star hotel, not even 3 star (not sure how they got 5 star label). We booked executive suite. This room is old, incomplete and nasty, not ready to accommodate guests. Executive suite is not as advertised, the room has no city view, only view of the hospital and vaccine center. Windows don't have glass from floor to ceiling as shown on their website. When we checked-in, there is no safe box in the room, no hair dryer Empty walls with pictures removed (nails are still in the wall) Night stands are dirty (see the dirty paper after we cleaned), stain on the walls. Stain on the towels Stain on old bumpy carpet. Bathroom door rubs on the floor causing noise when closed or opened Shower drains slowly, water back up. The person came to fix it told me that I should tell the cleaning person to clean the hair on the shower drain each time they come to clean my room (is it my job to tell them ????). Btw, he did not completely fix it. The night light became hot and causing burning smell. Couch has cigarette burn mark (nonsmoking room), TV remote control missing the battery cover. Breakfast is very small selection. Staff in breakfast is not friendly, look not happy, no smiling, no greeting.

Food have bug in there

Very good place to stay!!

Excellent

Room was quite old and tired. Needs to be renovated especially the carpets and sofa chair. Pool and gym were fantastic.

Everyone was friendly and I enjoyed my stay

Hotel was ok, room floor was dirty and water from shower flowed towards the toilet due to the shower drain being higher. They changed me to a new room which was fine but soon noticed the floor and desk was still dirty but was at the front of the hotel so fairly noisy from beeping traffic. Quite a bit of hair about. I’ve never complained before but clearly the floor hadn’t been mopped when I could clean it in seconds with water in tissue. Hotel staff were great and offered to move my room again.