iChapter Hotel Suvarnabhumi

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Helpfull staff, close to airport

Yes very clean very helpful and friendly

Overall is a good place for transition...

Great stay and the area is nice enough however very far from transportation and local stores do not sell alcohol

Todella edullinen ja hyvä hotelli Samu Prakanissa, lentokenttä lähellä. Pieni mutta riittävä uima-allas ja henkilökunta antoi huoneen rauhallisesta osasta hotellia.sänky oli aavistuksen kova omaan makuun, muuten ei mitään valittamista

Staff was really nice and friendly, gave me a peaceful room for a goodnight sleep. I will stay again

Room is clean and comfortable

WARNING: The staff at this hotel do not speak any English. If you book with them, it is unlikely that they will be able to help you with things like a hotel transfer from the airport. We tried contacting this hotel several times before our trip, including soliciting help from Hotels.com, and nobody spoke English or was able to help, no matter who called. Even once we got to the hotel we had to use Google translate to communicate with the staff to check in and check out. The staff also failed to book a taxi for us on the morning we were checking out, despite them writing down the time we needed a taxi for. After asking about the taxi in the morning, they repeatedly told us that they were ordering a taxi, but none came until I translated "we will miss our flight" in the translation app. Then they helped us. We ended up leaving almost half an hour late, and we had to rush through the airport. This hotel is around a 20-30min drive/taxi ride from the BKK airport. Unfortunately, the cab drivers at the airport do not seem to know how to get to this hotel. We had to use Google Maps to show them how to get to this hotel. Other than that, the hotel is OK. The bathroom was suitable, the room was clean, the beds were OK, and the air conditioner worked fine. Breakfast was OK and served to our room in the morning on time, and the staff (while generally unhelpful) were polite.

The air-con is noisy and the hotel take in too many China tourists making so much noise every way and hotel dare not let us take the breakfast with the tourist, ended we are eating same old set manual every morning. The hotel staffs can't speak English and they can't even give clear direction to the Taxi driver and ended all Taxi go through the long way to reach hotel, and in fact there was short-cut from highway be it from airport or from city. Over price for this hotel.

Free shuttle service from the airport. Free breakfast. Awesome and helpful hotel manager. Super friendly front desk staff.