Hotel Indigo Lower East Side New York by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was a nice and easy check in and check out process. Staff were friendly and courteous. Everything is super close and would stay again. Parking is awful as expected but there was a garage done the block for $50 a night.

This hotel went above and beyond and impressing me from the free amenities that included coffee in the room and quickly getting a rollaway bed when I had an extra guest to the incredible location, easy parking next-door and cleanliness. This has quickly become a favorite for stays in New York City.. the hotel staff was responsive and available all day and all night. There’s a great rooftop café for breakfast and a very exciting nightclub.

I was a repeat guest but probably won’t stay again. I booked my prepaid nonrefundable June couples vacation here mainly for the pool and the location. Unfortunately the pool wasn’t open in June and given the outrageously high daily “resort fee” I felt very much price-gouged (the mini gym/bar/club isn’t important to me only the pool). They justified the cost by offering a minuscule $10 minibar/room service credit which is not useful if you don’t consume junk food or booze which is not for me. The room was obviously beneath the bar and the noise pollution was intense. We also had to deal with a fire alarm going off loudly several times for a non-life threatening situation (annoying but better than no alarms). The room was short several types of towels which I didn’t discover until I was wet from showering (delivery of new towels was prompt). My other main complaint is a $450 deposit was made at check in which is normal and I checked out a night early knowing it was a nonrefundable prepaid reservation. The day after I left my credit card was charged a second time for another $450 ($900/total) despite no deficiency on the original deposit. This requires further investigation and resolution on my part so the time-suck is not welcome. The staff was always professional. The space is clean enough (elevators needed glass cleaning). The location is perfect. I feel like the cost of this stay wasn’t worth it for me. Your mileage may vary.

We loved the cleanness of the room as well as our room was large. The shower was wonderful . When we left our room we always came back to a freshly cleaned room. We loved the checkout time. We didn't use the breakfast or room service but when we come back It Is nice to know this Is a option as well as the clubs we didn't use but nice to have them. We will be booking our next vacation at your hotel.

Loved this hotel but the pool was not available and that was the main reason we booked it.

The hotel has a serious problem with housekeeping and cleaning, disconnected employees. The first day we were given a great room because ours for some reason was not ready, and while it had a great view, there was no running water in the sink and we were given a twin bed but we were 4, not 3. One of us managed to sleep in a sofa, but since some blinds would not go down and the sofa was not really comfortable, we barely slept. Some curtains were ripped off and mostly all are dirty. The next day we were given our regular room and while our linens were clean, the floor was very dirty and they left all the litter in the bathroom trash can. I asked them to please clean it the next day, but they didn’t. Wood floor in this room is severely scratched and poorly maintained. The last day they didn’t broom or mopped the floor except for the bathroom. It is in a great and fun location though. We don’t mind the noise from the bars outside. As someone that manages properties, a clean room, and employees with attention to detail makes the difference. Please train management and housekeepers on industry standards. The hotel is in a great location and it’s a great facility, but you need to do this right.

The roof top was beautiful. Only disappointment was the pool was closed for repairs. When I booked the hotel for my daughter’s 21st birthday they was the main reason. Mr. Purple rooftop bar and pool. However, upon arrival we found out the pool closed last week. So sad! Also, throwing hotels the premium in room is advertised as two full beds and a twin. The hotel stated the premium rooms are only kings beds. So they gave us a party of 5 a pull Out bed to compensate. Over very nice

AC didn't keep up, noise outside was loud into early hours of the morning. Not great for families (or at least ask for high floors if staying).

The hotel’s priority seems to be the club upstairs and after a certain hour in the afternoon they dedicate 3 of the 4 elevators for those patrons and hotel guest are left with only one elevator to access, so a longer wait..The elevators themselves have night club lighting so the numbers are very difficult to see which creates a scramble because once you clear your key on the lock pad, you have to quickly find your floor number which requires your phone flashlight. Comical really. They had Bigalow products, which I love, but my lotion was empty, so that was a bummer. TV did not have access to my subscriptions, which most do now, and I was planning to watch the last episode of a favorite series, which was not possible. Location great, not a warm feeling from the staff, cleaners did a fine job.

Rooms are clean, location is good but a bit noisy.