Sleep Inn & Suites Austin North-Pflugerville

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Decent , staff were good, people are friendly.

I would like to say how unsatisfied I was with my stay on May7th -May 8th in your establishment @ Sleep Inn & Suites, Austin North Pflugerville. 14004 Owen Tech Blvd, Austin, TX 78728.  After I awoke to use the bathroom after 2am in the morning, and returning to the bed. I notice a small roach crawling along the side of the bed which I was quite upset to find in my hotel room 207. After killing it, I proceeded to find two other bigger roaches crawling from inside the chester drawers, which further astonished and annoyed me greatly. You can imagine, I was unable to sleep the rest of the night. I reported my disgust with the unacceptable conditions to the person at the front desk at about 6:30am on May 8th. I asked if there would be any reimbursement at this time. But the female employee on duty said, it was out of her hands to make that decision. Sorry I did not get the name of the employee on duty at that time. She did mention however, that the establishment had not seen any roaches in over three months. And this was about the last time an exterminator had visited.

The main thing that caught my eye was that everything felt clean, which is so rare. The staff that we interacted with was all super friendly.

Very good location to everything. I’ve stayed here many times with no major problems other than hot water goes very fast but the staff very friendly

Bien

My room was very clean, smelled great! Blackout curtains worked so well that I slept til nearly noon, and still thought it was dark out. I stayed on the second floor, interstate side - no noises noticed. I felt safe the whole stay. Staff were very nice and friendly. The shower could've been a bit warmer, but it wasn't cold and felt good after traveling. I've stayed in 3 and 4 star hotels that were nowhere near as comfy and accommodating- I'll definitely be back!

The halways smelled humid, but the room was clean. Dont like the bath tub (i think hotels should only have showers unless accessible) but everything was clean so the stay was good

Our first room assignment had no working heat. Also, the shower sprayed water into the bathroom. I suggested to the Hotel Manager (who was very nice) that they put a list of the TV channels in the rooms so guests don’t have to spend 5 to 10 minutes trying to find a station. One cannot even find a channel guide without switching aimlessly. He said that he had suggested it to the “franchisor” … but nothing came of it.

Old property, dirty carpets, funky smell. I would pay a little more to feel more comfortable.

This was the second hotel out of 3 that I had to reserve and after checking in I realized they were not pretty friendly. The staff knowing what I went through with the first hotel, was not going to refund my deposit until I told them them my pet and I will be staying until I get my money back. Of course after that she said she would refund but then I was treated like a second hand citizen.