Phoenix Grand Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

siness | Solo Clean rooms. Super clean beds and sheets. Small but comfortable. The location is good. Can grab drinks and good burgers hotel on ground floor.

Rude staff. Horrible experience during the check out. They tried charging us 200 bahts for a dirty towel

Such a pretty hotel, the quality of service is second to none.. very friendly staff, always smiling and helpful. Get on board, you will not be disappointed. Kind Regards, Steve - Perth Australia

simple, good shower comfortable no luxuries just what you need

Excellent location. Big rooms,I had a mountain view room which was nice and quiet. So close to shopping centre and market.

Good location Clean and quiet Good air conditioning

The only good thing about the Phoenix Grand is that the room was spacious and had a great view. The let down was the neglected common areas. The place felt Like a backpackers hostel. Doors were slammed through the night and on many occasions people were screaming in the common areas in the early hours of the morning. I had the buffet breakfast twice in 13 days as they did not have much variety. There are other places down the road serving better breakfast for similar price. This could be a great hotel if it was better maintained which would hence attract a better clientele. I cannot fault the position as it is literally around the corner from the Banzaan Market, Jungceylon shopping centre and only a short stroll to Bangla Road and Patong beach.

Very good location comfortable bed & clean room Breakfast very average - pool dirty & broken couldnt use - shower needs updating as door wouldnt fully close was ok for price

Great location, rooftop pool on the 9th floor was nice and refreshing, breakfast was average but room was clean and comfortable. Very good value of money.

Good location, not too close to the Bangla Road so it is not noisy but not too far from the beach (about 15 min walk). The only complain is that they have the policy that if you damage or lost towels you have to pay but the problem is that when the clean the room they took out 2 towels and only replace 1 and when we call front desk to complain they said that we lost the towel and want us to pay. We have to spend time to explain to them and finally they did not charge but we have to count the towels every single day to make sure they replace the same number of towels they took. Another problem is that they provide only 1 key and you need that key in the slot for electricity to work and it is very inconvenient if one person want to go out and one person want to stay in the room. We ask for additional key and they said it will cost 500 baht (about $18 dollar with is almost the same price of 1 night) so it is ridiculous. Also, it is very easy to forget the key in the room when you walk out and the door automatically slam shut.