Ruby Lucy Hotel London by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Super cute hotel! Funky decor, clean, comfortable. The shower was glass and open to the room with a curtain that could be shut, but one side is still clear glass so keep in mind if you want more privacy. Not sure if all rooms have this, though. A/C was great. Outlets are next to bed for charging devices. Very nice staff. VERY cool bar and lounge area. It’s located on a street that is mainly for pedestrians, with restaurants, pubs, and shops. Very nice area for just hanging out. Easy to get transportation to explore this very walkable city! Would stay again and definitely recommend!

We enjoyed our stay at The Ruby Lucy. The check in system was very efficient. The staff were friendly and supportive. The bar service was a little slow at times, but they were always apologetic for the delay. The room was extremely comfortable and clean. Howeve, I would have preferred tea/coffee facilities in my room instead of in a communal area. This would have enabled easier access whenever required. Our overall stay was very good and I would definitely choose this hotel again.

Great location, yet very quiet even though on a street with lots of bars and restaurants. Breakfast was fantastic and staff are very friendly.

Lovely hotel and room was spotless. All the staff we met were friendly and helpful. Would definitely stay again.

Ruby Hotels have personality and lovely rooms. Stayed at quite a few - they never disappoint

Very glad we booked the balcony, ended our evening with a very tasty cocktail from the bar outside watching the world go by. Everyone that worked there were really friendly. The room was lovely and airy, and having a Marshall speaker to connect to was a great touch. The room was quite bright in the morning, because everything in there is white, this wasn’t a problem for us at all as I always sleep with an eye mask anyway. A brilliant location, on a really vibrant street with some great amenities nearby. We will definitely come again when next in London!

Clean room, good location, helpful staff. Would definitely recommend and would stay here again next time I visit London.

Perfect central location for walking, seeing the sights and taking the train or buses around the city! Breakfast was great with a good selection. Croissants were amazing!! Rooms are tiny with an open glass shower.. curtain only shields the bed. Air con needs instructions printed on the wall. Limited space in the room so decorative speaker and amp could go providing additional space. Definitely would stay here again and recommend the hotel to others!

I stay in this hotel for 1 day.it was really nice and clean and tidy hotel.staff was really friendly. And the good thing about that hotel it located in the heart of city where outside busy with friendly people the always waves you when you look out from the window. Shower is really good specially for couples. Definitely stay there next time .highly recommend this hotel.thanks

Absolutely—I’d include it in the section about the missing room amenities, as it really reinforces how odd the experience was. I stayed at Ruby Lucy for two nights this week, paying £342 per night, and unfortunately it was one of the most disappointing hotel experiences I’ve had. The first frustration came at check-in. Everything is centred around digital self check-in and creating your own room key. It’s not the warm welcome you’d expect at this price point, although I have to say the majority of the staff we encountered afterwards were genuinely lovely and very friendly. The rooms are incredibly small, and for over £340 a night I simply couldn’t believe what was missing. There was no bottled water, no tea or coffee making facilities, no fridge, no iron or ironing board, and not even basic bathroom items such as cotton wool pads or buds. When I questioned this, I was told, “That’s the concept.” Unfortunately, it’s a concept I just don’t understand. Having to get dressed every morning and walk down the corridor just to make an instant Nescafé coffee in a paper cup felt ridiculous for a hotel charging this kind of money. Even more bizarre was discovering that if you wanted to iron your clothes, you were expected to do so on an ironing board positioned in the corridor opposite the lifts. I genuinely couldn’t believe that guests paying over £340 a night were expected to stand ironing in a public hallway. We moved to a slightly larger room for the second night, which was app