How to use Klook
Your Klook account
- How can I change my password?
- I've forgotten my password. What should I do?
- How can I change my email address?
- How can I delete my Klook account?
Using the Klook app
- Where can I get the Klook App?
- How do I log in to my Klook account?
- What should I do if I did not get the verification code?
- How can I change the notification settings of the Klook app?
Klook Upgrades
- How will I get my No-show Refund?
- What are Klook Upgrades?
- How can I apply Klook Upgrades to my booking?
- Why can't I purchase Klook Upgrades for my booking?
Satisfaction Guarantee
- What is Satisfaction Guarantee?
- How can I upgrade my booking with Satisfaction Guarantee?
- How can I make sure my booking has been upgraded with Satisfaction Guarantee?
- Can I cancel my Satisfaction Guarantee upgrade?
Multi-Transport Delay Protection
- I already have travel insurance that covers delays. Why should I get Multi-Transport Delay Protection?
- Can I make a claim for Transport Delay Protection if my travel insurance already covers delays?
- What counts as "one trip" that's covered by the protection?
- What transport is covered? Do taxis or ride-hailing apps count?
Baggage Safeguard
- I already have travel insurance that covers baggage damage and theft. Why should I get Baggage Safeguard?
- Can I make a claim for Baggage Safeguard if my travel insurance already baggage damage or theft?
- What counts as "one trip" that's covered by the protection?
- Is my baggage covered if it is damaged on the way to the airport or at the airport?