Where to?

Check-in/out dates

Select your dates

Guests and rooms

2 adults, 1 room

Find more hotels in Singapore

JEN Singapore Orchardgateway by Shangri-La

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Name: JEN Singapore Orchardgateway by Shangri-La
Address: 277 Orchard Road, Singapore, SG
Price range: From TWD 7442
Rating: 4.8

277 Orchard RoadSee map

NT$ 7,442per night

This is the cheapest price in 30 days, based on the rates on 6 Nov

Top reasons for booking

Family-friendly

Good location

Great view

Friendly staff

Dining

Popular facilities

Rooftop terrace

Bar

Restaurant

Swimming pool (free)

Fitness center (additional charge)

24-hour front desk

4.8/5Fantastic 1K+ reviews

Reviews summary

Prime Orchard Road location with direct MRT access. Clean, modern rooms. Friendly, efficient staff. Amazing rooftop pool with city views. Excellent, varied breakfast.

Exploring the area

Somerset Station, 100m, About 2 mins from hotel by foot

Seletar Airport, 13.4km, About 15 mins from hotel by car

Orchardgateway, 100m, About 1 mins from hotel by foot

Deluxe family room

2 beds

47 m²

Non-smoking

City view

Superior twin room

2 beds

27 m²

Non-smoking

Deluxe twin room

2 beds

32 m²

Non-smoking

Superior city view twin room

2 beds

27 m²

Non-smoking

City view

Club twin room

2 beds

27 m²

Non-smoking

Panorama club twin room

2 beds

55 m²

Non-smoking

Club deluxe room

1 double bed or bigger

32 m²

Non-smoking

Panorama club king room

1 double bed or bigger

55 m²

Non-smoking

City view

Club king room

1 double bed or bigger

27 m²

Non-smoking

Superior city view king room

1 double bed or bigger

27 m²

Non-smoking

City view

Superior king room

1 double bed or bigger

27 m²

Non-smoking

Superior Room with City View

Bed type arranged at check-in

27 m²

Deluxe king room

1 double bed or bigger

32 m²

Non-smoking

Superior Room

Bed type arranged at check-in

27 m²

Deluxe Room

Bed type arranged at check-in

32 m²

Club Panorama Room

Bed type arranged at check-in

55 m²

Earn KlookCash for this booking & save on the next one

Reviews

Read all reviews

4.8/5.0

Fantastic

1K+ reviews

Location

5.0

Services offered

4.8

Cleanliness

4.8

Atmosphere & facilities

4.8

Reviews summary

From real reviews, powered by AI

Overall impression

Prime Orchard Road location with direct MRT access. Clean, modern rooms. Friendly, efficient staff. Amazing rooftop pool with city views. Excellent, varied breakfast.

Location

Prime Orchard Road location, direct MRT access. Close to shopping malls, dining. Walkable area. Convenient public transport. Near Somerset station. Bus stop nearby.

Services offered

Friendly, efficient, helpful staff. Excellent breakfast buffet with wide variety, including ice cream. Robot room service. Early check-in. Complimentary carpark. Bidet available. Smooth check-in/out. Birthday amenities provided. Kids' amenities.

Cleanliness

Consistently clean, well-maintained rooms. Spotless bathrooms. Clean public areas. Comfortable beds, modern amenities. Filter water tap. Spacious rooms highlighted. Luxurious feel.

Atmosphere & facilities

Amazing rooftop infinity pool, city views. Well-equipped gym. Ice dispenser on each floor. Kids' pool. Club lounge with food, alcohol, snacks. Filtered water. Spacious suites available. Great pool view. Bar at rooftop.

STEVEN

Reviewed: 22 Jul 2026

5.0/5.0

Fantastic

Perfect location

Taylor

Reviewed: 22 Jul 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

Stayed with a family of 4 in a panorama club room. Paid for an extra rollaway bed for one child and the other child stayed in a pull-out single bed in the room. Room was spacious with lots of space for luggage and a big bathroom with 2 sinks and separate bathtub, shower room, and toilet room. Buffet breakfast and roof pool are top notch. Loved how quiet the rooms were - never heard our neighbours and got great sleep with the black-out blinds! Very convenient location with the MRT and 24/7 Don Don Donki in the shopping centre downstairs.

Heather

Reviewed: 19 Jul 2026

5.0/5.0

Fantastic

Stayed with partner

This hotel is in a great, central location with easy access to the MRT just below. Being on Orchard Road means that there are malls and restaurants all around. We were on the 20th floor with an amazing view of the city and across to Marina Bay Sands. The rooftop pool is great and perfect for cooling off on a hot day.

Susan

Reviewed: 17 Jul 2026

5.0/5.0

Fantastic

Lovely hotel in the heart of the shopping district of Orchard Road. The hotel has a great swimming pool and bar on the 19th floor. We upgraded to club access. The club was great and the hotel allowed us to use the club after check-out until we had to go to the airport.

Hendricus

Reviewed: 17 Jul 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

Fantastic location with so many shops and other facilities nearby. Convenient access to the MRT and the 123 bus to Sentosa. And the rooftop pool has an amazing view of the city.

Jingqiu

Reviewed: 10 Jul 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

extremely convenient to everywhere. clean room.

Adrian

Reviewed: 9 Jul 2026

5.0/5.0

Fantastic

Stayed with partner

Quiet, spacious room with closet and drawer space and all the amenities on the eighteenth floor of the hotel situated on top of the Orchard Gateway shopping center. Lovely pool with terrific views on the nineteenth floor.

Marie Camille Flores

Reviewed: 8 Jul 2026

5.0/5.0

Fantastic

Stayed with kids

Very clean. Staff was nice and helpful

Romana

Reviewed: 5 Jul 2026

5.0/5.0

Fantastic

Stayed with kids

Jenns was a perfect location for our stay in Singapore. The room was plenty large enough for our family of 3, beds were comfortable and the service was as it should be. The check in noted that it was my husbands birthday, so on the day they delivered an assortment of goodies and left a birthday wish in the room. A very nice added touch to our stay. We also used the pool and gym, both were very nice, spacious and well kept.

Jacqueline

Reviewed: 4 Jul 2026

5.0/5.0

Fantastic

Stayed with friends

Nice, clean hotel. Convenient to transportation. Will definitely stay there again.

Overview

JEN Singapore Orchardgateway by Shangri-La

First open:2014-01-01

Rooms:499

Floors:10

Star rating:

A stay at JEN Singapore Orchardgateway by Shangri-La places you in the heart of Singapore, steps from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 1.9 mi (3.1 km) from Peranakan Museum.

Description

See all

Exploring the area

Transport

Somerset Station

Subway stations

100m

Yishun

Yishun is a vibrant Singaporean town with diverse shopping, dining, and convenient transport links.

Subway stations

14.4km

Seletar Airport

Airports

13.4km

Attractions

Orchardgateway

100m

Orchard Gateway

100m

TRIFECTA - Surf, Snow, Skate in Orchard Road

100m

Taoz Ceramics Studio

100m

Fat Cat Arcade @ 313@somerset

100m

Ceramique Aesthetics Orchard | Beauty & Wellness Spa In Singapore

100m

Orchard Central

100m

313@Somerset

100m

See map

Facilities & services

Popular facilities

Rooftop terrace

Bar

Restaurant

Swimming pool (free)

Fitness center (additional charge)

24-hour front desk

General

Free parking

Air conditioning

Designated smoking area

Car hire

Childcare services (additional charge)

Elevator

Non-smoking rooms

Safety & security

Safety deposit box

Business facilities

Free fax/photocopying

Meeting facilities

Banquet facilities

Cleaning services

Free ironing service

Dry cleaning (additional charge)

Laundry service (additional charge)

Daily housekeeping

Reception services

Luggage storage

Concierge

Foreign currency exchange

Tourist info desk

Fast check-in

Fast check-out

Food & drink

Room service

See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 14:00

Latest check-out time:Before 11:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Age	Fees

0-11 years old

Not included

Free

Children aged above 11 will be charged as adults at this property

Up to 1 children aged 11 or below can share a bed with an adult for each room. If you're bringing additional children, please refer to the following. Detailed policy can be different depending on the hotel.

Extra bed policy

Extra beds are not allowed at this hotel

Additional fees may be charged when you accompany children or bring additional guests. Please contact the hotel directly for details.

Pet policy

No pets allowed

Mandatory fees

You'll be asked to pay the following charges at the property:

The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

We have included all charges provided to us by the property.

Other fees

Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children

Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Satisfy your appetite for lunch, dinner, or brunch at Makan at Jen, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

See all policies

Stays nearby

1/5

Pullman Singapore Orchard

4.3/5

Great

1K+ reviews

400m from Somerset Station,Central,Singapore

Fitness

NT$8,253

Incl. taxes & fees: NT$9,895

1/5

Jen Singapore Tanglin by Shangri-La

4.6/5

Fantastic

1K+ reviews

300m from Orchard Boulevard Station,Central,Singapore

NT$5,101

Incl. taxes & fees: NT$6,116

1/5

4.6/5

Fantastic

1K+ reviews

400m from Orchard Station,Central,Singapore

Swimming pool

Explorer

NT$ 8,533NT$64XX.XX

Incl. taxes & fees: NT$76XX

JEN Singapore Orchardgateway by Shangri-La

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Select your room

Reviews

Overview