Oaks Brisbane on Charlotte Suites

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Fantastic place to explore Brisbane

So close to everything

Clean rooms,excellent views close to everything including public transport. No noise from the street. Awesome service and location. We will be back

Having a kitchen and laundry was great. A few scratches and scrapes but otherwise a nice room. Reception staff were wonderful

The cost of the property increased due to a football game

Very clean and spacious rooms. Easy to check in with 24 hour reception. Appreciated baggage storage upon check out. Great location and good service

Excellent location and the apartment was surprisingly large.

The 1-night stay was great! Room had everything we needed. Easy walk to Casino and other night-life. Easy check-in with friendly staff. Welcome card and complimentary treat was a beautiful way to start our stay! ;)

Room was clean. Location is very central

My partner and I stayed at Oaks on Charlotte for a holiday and a major event in Brisbane, and it completely ruined our trip. The plumbing here is a literal safety hazard. The shower constantly violently fluctuates between freezing cold and scalding hot water every few seconds. I had to physically jump out of the shower to avoid being burned, which made showering in 15-degree winter weather absolutely miserable. Management claimed it’s a systemic building-wide issue, meaning the whole property is unfit for purpose. To make matters worse, the bed configuration is incredibly uncomfortable—just two single beds shoved together with a rock-hard ridge running right down the middle, making it impossible to get comfortable or even cuddle. On day one, our toilet broke and we had our privacy disrupted multiple times with maintenance coming in and out. When we complained about these compounding issues, the staff's "solution" was a room change that required us to check out at 11am and wander the streets in limbo until 2pm on the exact day of our major event. A hotel room's primary purpose is a comfortable place to sleep and wash. Because this room failed dangerously on both fronts and management offered such a disruptive response, we had to invoke our rights under Australian Consumer Law, check out early, and demand a refund. Do yourself a favor and book somewhere else in the CBD if you value basic comfort and safety.