AWA Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The reviews must be old found the shower tiles to have a slop that when wet made it quite slippery rest of bathroom quite ok bed abit averidge but ok for budget accom the breakfast is not to book cold bacon and powdered eggs and cold and hashbrowns cold and horrible the first staff just grunted at guests second staff much better and quite pleasant Breakfast served minus a spoon to eat it remind me never order breakfast when booking accom

It was a good deal for a night. The room was clean but the door to the bathroom was not working and we had issues with the water as it started to get colder after every shower. Only some minor inconvenience but it was a really good stay. Will book again if we see in the area again.👍

The rooms were clean and the staff is very polite. The only issue I experienced was about 3 to 5 minutes of hot water for a shower. Afterwards it would run cold immediately.

Pleasant stay

Got upgraded which was nice but accommodations were a little shabby and not as clean as others in the same price point. Would not stay again.

The deluxe double room was big, comfortable and clean. The corridors, room and lift seemed like they were new. A good shower with plenty of hot water and good water pressure. Excellent location for the Skyline Gondola and zip wire etc - just walking distance. But need to drive into the centre of Rotorua. Parking was no problem because there's a bottle store and dairy next door and which have parking when parking at the hotel was full.

Don’t do it, unless you want to sleep on heavily stained bedding, use yellow spotted towels and be yelled at reception. 4.50 PM room is not ready… Cleaning personnel was super nice trying to change sheets and towels, but it was impossible for them to find anything without brown or yellow marks. They gave us great local recommendations about what to do though 😉. And the finale was the breakfast! It looked like the family (that operate this hotel) was just recycling their dinner- crusty dumplings, plane fried rice, reheated spring rolls…. To be fair- there was fresh bacon, canned beans and weathered eggs. No coffee, instant one with “help yourself kettle”. $20/person if you book in advance, or $25 on the spot. Thank you for discount, loud lady at the reception 😉

I can only say our stay overall was strange/weird. The lady who welcomes us was friendly and jhelpful. However, she didnt mention we were 'all inclusive' meaning breakfast and evening meal. As we arrived early we were keen to find somewhere to eat. She said we could order food to eat before checking in. We were given the menu which was chinese food only. We ate then our room was ready. We then went out to explore. On our return we were told dinner was until 7:45 pm and dinner was included. The menu was once again chinese only. Breakfast was very basic. Cooked food was cold. Cereal was one packet of granola. Toast was cheap white bread. Coffe was instant and you had to boil the kettle yourself. Juice was cheapest supermarket bottles apple juice. The dining area was like a second hand furniture store. Bazaar won't stay there again

The staff manager was very rude for only giving water bottles. When asked, he placed it on the desk without saying anything and neglected eye contact, continued his work. This was very disappointing if you are asking for something, and get very poor response. When I called for the confirmation of the room, the lady on the phone didn’t respond well too, just asked me to check on the website (the irrelevant answer of asked question). The room was in a decent condition as mentioned on the website.

The room was great. Check-in was chaos. The lobby of this hotel is messy and cluttered. It was a bit concerning when we checked in as the lobby does not represent the rooms well. The guy at the front desk was helpful but did not seem professional. Parking was horrible. I would stay there again but only in a pinch.