Facilities & services
ParkingParking (additional charge)Non-smoking throughoutNo elevatorUncovered parkingSecured parkingFront desk (limited service hours)Fast check-outOutdoor Swimming poolBreakfast service (additional charge)Where to?
Check-in/out dates
Select your dates
Guests and rooms
2 adults, 1 room
Find more hotels in Rotorua District
Urban Lounge Sleepery, SureStay Collection by BW 
1286 Arawa StSee mapHK$ 395.8per night
This is the cheapest price in 30 days, based on the rates on 26 Oct
Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Free WiFi
Exploring the area
Rotorua Regional Airport, 6.8km, About 13 mins from hotel by car
Kahukiwi Experiences, 200m, About 3 mins from hotel by footRotorua Segway Tours - Rotorua by Segway, 300m, About 5 mins from hotel by foot12
Queen + 1 Single with Kitchenette & Ensuite bathroom
2 beds
Courtyard view
5
Queen Bed with Shared bathroom
1 double bed or bigger
City view
8
Queen Studio + 1 Single & Ensuite bathroom
2 beds
City view
19
Twin Studio (2 Queen Beds) & Ensuite bathroom
Bed type arranged at check-in
Pool view
14
FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM
Multiple beds
Pool view
8
Queen Studio & Ensuite bathroom
1 double bed or bigger
City view
11
Junior Family Room with Share Bathroom
Multiple beds
Pool view
5
Single room with Shared bathroom
1 single bed
Garden view
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Reviews
Read all reviews
4.1/5.0
Great
143 reviewsLocation
0.0
Services offered
4.5
Cleanliness
4.0
Atmosphere & facilities
4.0
All
With photos
4.5+
3.0+
Reviewed: 14 Jul 2026
4.0/5.0
GreatStayed with kids
We had a good one night stay as a family of two adults and two children (10 and 12). The room was a good size for us and we had everything that we needed.
Reviewed: 6 Jul 2026
1.0/5.0
Below average Our room was dirty snd because there wasn’t proper ventilation everything was wet.
Reviewed: 31 May 2026
4.0/5.0
GreatStayed with family · For friends and family
Room well appointed and beds comfy. Room has thermal heater which heats the room so well and quickly. Balcony a bonus. Mess room had all you'd need. Kids loved pool.
Need a hook on bathroom door for toilet bags as bench space is limited. No kitchen cloth or face cloths either.
Central location can get very noisy. Walls & glazing are very thin - you can hear everything from outside, neighbours and those above. It seems some people live there: activity from top floor was constant at night until 1 or 2am. Not great for young children. A large, loose panel under the sink in the bathroom looked like a hazard for young children too.
Digital check in and digital room key are awesome. When we checked in (early) we were offered to reserve parking for $10 - we booked it. On arrival, there were no carparks available. The property says "1st in 1st served". I took this to mean if you book and are charged for a carpark, you will have a carpark. Noting this isn't the case! I notified this through check in feedback to the property manager but wasn't offered a refund.
The photos for this property show adults relaxing in a circular pool that appears to be a spa. This is misleading since there's a sign (not pictured) that says this is a children's pool and it's mildly heated but not warmer than the pool. Our room listing had both "outdoor pool" and "private pool" listed - no private pool. Also no minibar as listed.
For the price point, it's ok. But advertising could be more accurate
Reviewed: 22 May 2026
5.0/5.0
FantasticStayed with friends
Room was clean and the staff at the reception was very kind and helpful. Check in process was smooth
Reviewed: 11 May 2026
5.0/5.0
FantasticStayed with friends · For friends and family
What a cute place to stay. The staff were great and even offered us a floor level room, which is great because they don't have an elevator. The room was smaller but came with a kitchen. The area is a little scary at night. Also if you hear a loud noise and the room shakes a little it's the helicopter going to the hospital across the street. Enjoyed our stay.
Reviewed: 27 Apr 2026
3.0/5.0
GoodStayed with friends
After hours check in did not work for us
Reviewed: 24 Apr 2026
5.0/5.0
FantasticStayed with partner
Parking was easy and beds were comfortable
Reviewed: 18 Apr 2026
3.0/5.0
GoodStayed with partner
The room was clean and the bed comfy, the layout was a bit odd with 3 separate rooms for sink, toilet and shower
This is not the place for anyone who has difficulty with stairs no elevator and the shower had a 25cm step up
We didn't use the pool or mess hall
At check in they were trying to have everyone use a self serve and download an app for the key which wasn't working very well
Location pretty good with a lot of restaurants nearby, and right across from a free park where you could see geothermal features
Reviewed: 13 Apr 2026
4.0/5.0
GreatStayed with friends
The location is excellent, with easy access to nearby dining options. The bathroom is a bit dated, but overall the stay offers good value for the price.
Reviewed: 11 Apr 2026
5.0/5.0
FantasticStayed with kids
We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊
Overview
Exploring the area
Transport
Rotorua Regional Airport
Attractions
Kahukiwi Experiences
Rotorua Segway Tours - Rotorua by Segway
Kuirau Park
Real Rotorua Glow Worms, Lakes & Geothermal tours.
Rotorua i-SITE Visitor Centre
Rotorua Duck Tours
Hot Water
Rotorua Central Mall
ParkingParking (additional charge)Non-smoking throughoutNo elevatorUncovered parkingSecured parkingFront desk (limited service hours)Fast check-outOutdoor Swimming poolBreakfast service (additional charge)Property policies
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