Ambassador Thermal Motel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was perfect for our needs, upstairs and lake view, perfect location

Our room was warm, clean, tidy & basic, it suited our needs for the 1 night. Location was good and only a 5 minute walk from eat street. We enjoyed the mineral thermal pool on site. Our room which was upstairs was a bit noisy

Great for the price

Clean and comfortable lodging for my family and I.

Stayed 4 nights!! Cozy room well equipped friendly staff and close to places! Only downside is poor ventilation in the room, without the AC all the smell and smoke from cooking stays in the room no air suction im the kitchen unless you open the sliding door which doesn’t give you much privacy if your room is facing the main road. However it is such a nice motel will definitely stay there again!

It was quite disappointing Nice and clean had all amenities that we expected but would be reluctant to book there again

Good service and excellent accommodation.

This motel is in a fantastic location, perfect to walk to the lake front & town for restaurants etc. The amenities & rooms are pretty tired & could use a spruce up for sure but we found the room to be clean & tidy. Rooms are very warm in winter, didn’t even need to use the heat pump.

We stayed at this hotel the other day, and it was the worst experience we have ever had. The price was relatively cheap, but I would not recommend it to anyone who wants a comfortable and pleasant stay. It was an absolute nightmare. The person at reception had no common sense or basic respect when dealing with guests. We forgot something very important in the hotel room, so we called several times. We rang four times, but the receptionist kept hanging up on us. It was extremely frustrating and disrespectful. I have never dealt with someone like that before. The issue was not just the hotel itself, but the way the staff treated people. I felt disgusted by how poorly the situation was handled. To be honest, the hotel was terrible. You cannot expect much: it was run-down, smelly, not warm at all, and not clean. This was the worst hotel experience I have ever had. Please pay $20 or $30 more and choose one of the many better options in Otomo. Do not stay at this hotel. The location is good, but the hotel itself is awfu

The room was large 66 square meters, warm, equipped well. It’s in front of Rotorua lake, close to the Government House. We dipped in the spa pool that was barely able to stay in as the temperature wasn’t hot enough. So does hot pool. Otherwise we enjoyed our stay. We will use this motel again.