I would like to compliment Habi for his services for this day tour. We were caught up in an unfortunate closure of the Tomamu ice village due to weather changes, and this has nothing to do with the guide, services provided and the tour company. Habi had tried his best to facilitate the situation, providing us alternatives and respecting the participant’s choices whether they want to stay or continue with the alternative itinerary. It was no fault of his and in fact we could tell he worked very hard and was very apologetic for the situation (nothing we felt he needs to apologise for). We had a great time with the itinerary and Habi was a great guide, providing translations in 4 different languages for different group of participants. We thanked him and tour company for the great tour! We are well aware other participants have complained, but honestly they are just being nasty and there is nothing you need to be sorry about at all!