When you get there, you will be directed to go downwards and then down a corridor and upstairs. They will give you a welcome drink, have you fill up a form - health/skin condition and determine what kind of element maybe(?) and hence the type of oil they will use. Foot bath, massage was good. The only thing is I wrote on my form areas I would like them to focus on is head and neck. But my head pretty much got 0 attention, which was sad cause I love head massage the most :O