I booked this because it was cheaper than the official website or the guest discount. It's a small spa with about four spa rooms, and while it didn't seem crowded, it's definitely better to make a reservation. The facility is very clean, so you can feel at ease during your treatment. The therapist was very pleasant, and the atmosphere was comfortable, but I think compatibility plays a role, so it was a shame that I felt a slight mismatch this time. Overall, it's a 5-star experience, so I'll consider coming back.