《Mundo Pixar Experience》Pixar World Tour Exhibition Taiwan Station

Ticket Purchase Precautions

• Limited blind bags for early bird tickets will be distributed randomly upon entry; specific styles cannot be chosen.
• The QR code on each ticket is valid for single-entry use only. Once scanned and verified, it becomes invalid and cannot be reused or refunded. In the event of entry denial due to loss, screenshot leakage, transfer, or use by others, no reissuance, exchange, or compensation will be provided. Holders are responsible for their own risks, so please keep your tickets safe.
• Purchasers of early bird or advance double tickets must enter together at the same session.
• During the early bird period, the maximum purchase limit is six tickets for single ticket types and three sets (equivalent to 6 tickets) for double ticket combinations. Free tickets are included in the single-transaction purchase limit. Each account may purchase a maximum of 3 orders.
• Once purchased, tickets cannot be changed to a different session, but refunds may be processed in accordance with regulations.
• Holders of discounted tickets, senior/disability tickets, and free ticket qualifications must actively present relevant verification documents. Discounted ticket types cannot be used in combination (including bulk group tickets). If qualifications are not met, new tickets must be purchased at regular rates, and on-site refunds or paying the price difference for entry will not be accepted. For on-site purchases, identification must be presented at the time of purchase for verification. Applicable ages for various discounts are calculated based on the actual age on the day of entry.
• Companions for individuals with disabilities are limited to one person per visitor. The individual with disabilities and their essential companion must attend together; if qualifications do not match, new tickets must be purchased for entry.
• There are no age limits for entry; children under 24 months of age also require a ticket (free ticket type). Children under 12 years of age must be accompanied by an adult aged 18 or older. Please note that playing, running, and vigorously hitting or touching exhibits are prohibited inside the venue. Any damage caused must be compensated for at full value.
• To process a refund, the refund mechanism must comply with the standard contract specifications for arts and cultural exhibitions. Consumers may apply for a refund in accordance with the law from 24 hours after ticket purchase up to 24 hours before the designated exhibition session time. For example, for a 2/13 14:00 session, the refund deadline is before or at 2/12 13:59. The refund processing fee is 10% of the ticket sale price.
• For tickets purchased on-site at the event, refund requests must include relevant supporting documents such as the ticket, credit card charge slip, and receipt. A 10% processing fee based on the actual sales price will be deducted, and any postage or remittance fees generated by the refund will be borne by the party requesting the refund. Please process this before the end of the exhibition session on the day of purchase; overdue requests will not be accepted.
• Other ticket-related regulations or any consumer disputes arising from this ticket shall be handled in accordance with the mandatory and prohibitory provisions for arts and cultural exhibition tickets issued by the Ministry of Culture.
• Arriving later than the entry time printed on the ticket may result in a longer wait for entry or, depending on circumstances, denial of entry.
• Online ticket purchases must be completed at least 30 minutes prior to the desired entry session. If you fail to complete online reservations in time, you may also inquire at the event's on-site service desk to see if same-day on-site tickets are available. On-site ticket quotas will be adjusted at any time based on overall sales status, in limited quantities while supplies last.
• VIP tickets are used by the organizer for marketing activities and VIP invitations and cannot be resold, exchanged, or refunded.
• Group purchases must reach a single transaction of 30 tickets or more. If you have procurement needs, please contact ticketing@mundopixartw.com directly.
• During this event, the organizer will take photographs and record videos on-site. Purchasing this ticket and entering the venue shall be deemed as consenting to a royalty-free license granted to the organizer to subsequently edit, reproduce, and utilize event record files containing your portrait for the purpose of outcome records, non-profit and for-profit promotional activities (including but not limited to the official website, social media, press releases, and promotional materials) of this event and future related events via public broadcasting and public transmission. The organizer will use them within a reasonable and legal scope to protect the rights and interests of both parties.

Exhibition Visit Precautions

• Visitors entering the exhibition with early bird tickets will receive a limited keychain blind bag. Please redeem and collect it at the "exhibition hall entrance." Each ticket is limited to one redemption. Items are distributed randomly and style selection is not available. Redemptions will no longer be accepted after the exhibition period ends.
• The meeting point is located at the exhibition hall entrance inside the venue. Please arrive 15 minutes before the reserved time printed on your ticket. The venue will not open for on-site queuing or session changes. To help reduce congestion, please arrive at the meeting point on time for your reserved time.
• Re-entry to the exhibition halls is not permitted. Movement is strictly one-way without backtracking. Once you leave the exhibition area from the exit toward the merchandise area, you will not be able to return to the exhibition halls. To re-enter the exhibition halls, you must purchase a new ticket.
• The peripheral merchandise sales area does not require a ticket and can be entered for free (from 12/18 to 1/18, the merchandise sales area is restricted to visitors holding same-day tickets. Purchased merchandise cannot be hand-carried into the exhibition halls and must be stored in paid lockers or packed into bags smaller than 40X30 cm).
• In addition to cash, credit cards and multiple electronic payment methods are accepted for on-site ticket purchases and the merchandise sales area. Please refer to on-site announcements for detailed information.
• To keep traffic flowing smoothly, strollers are prohibited inside the exhibition rooms. Please fold and store strollers in the designated space on-site. Wheelchair access is available.
• Bags of any form must not exceed 40X30 cm in volume. Paid lockers are available in the venue lobby for use, with limited space and quantity, so please assess the size of your belongings accordingly.
• Do not bring food, beverages, pets (except guide dogs), long-handled umbrellas (except canes for the elderly), dangerous items, or contraband into the venue.
• Intoxicated individuals are not permitted to enter.
• Visitors of all ages are welcome to enter dressed up as their favorite Pixar characters, provided their faces remain uncovered/visible, and without engaging in behavior that affects other visitors' viewing quality or safety.
• Do not wear slippers or stiletto heels into the venue.
• Eating, drinking (including chewing gum, betel nut, etc.), smoking, playing, running, and vigorously hitting or touching exhibits are strictly prohibited inside the exhibition area. Any damage caused must be compensated for at full value. If drinking water is necessary due to physical conditions, it is only permitted in the hallways between exhibition rooms.
• Photography and video recording are allowed inside the venue. Tripods and monopods are prohibited. Selfie sticks are only permitted if their length is 20 cm or less. ※ Commercial photography, interference with other guests' photography, and public streaming/transmission are prohibited.
• There is no exclusive parking lot on-site. Please use nearby parking facilities or make use of public transportation.
• If crowds are excessive, crowd control measures will be implemented. Please cooperate with on-site staff instructions to queue for entry.
• Restrooms are located outside the venue. Once you pass through the venue gates into the exhibition rooms, there are no internal restrooms available. It is recommended that you use the restroom before entering.
• Fixed-post staff are stationed throughout the exhibition area to maintain order. If you spot any suspicious persons or unknown objects, find lost items, or feel physically unwell, please notify nearby staff immediately for assistance.
• If the event must be altered due to natural disasters, severe epidemics, sudden venue conditions, or force majeure factors during the exhibition period, it will be handled in accordance with relevant laws and ticketing regulations, and announced on the official website.
• Before purchasing tickets, please understand and agree to the above regulations. If you do not agree, please do not purchase to avoid unnecessary disputes and damages. Performing ticket purchase and refund operations will be deemed as your understanding and agreement to comply with all of the above items.

Frequently Asked Questions

Admission Guidelines

• Can strollers or wheelchairs enter the exhibition hall? The venue lobby provides a wheelchair-accessible path, but strollers are prohibited. Please fold and store strollers in the designated on-site space.
• Can strollers or wheelchairs be stored? The venue lobby has stroller and wheelchair parking areas. Please fold and store them according to regulations in the designated space.
• Can animals be brought in? Can guide dogs enter? Please note that dogs and other animals are prohibited inside the venue. Trained service animals (such as guide dogs) are permitted to enter.
• Are there size restrictions for admission bags? Bags of any form must not exceed 40X30 cm in volume. Paid lockers are available in the venue lobby for use, though space and quantity are limited. Please assess your luggage size accordingly.
• Are there dress code restrictions for admission? Wearing slippers and stiletto heels is prohibited.
• Are there age limits for entry? There are no age limits for entry; children under 2 years of age also require a ticket (free ticket type). Children under 12 years of age must be accompanied by an adult aged 18 or older. Please note that playing, running, and vigorously hitting exhibits are strictly prohibited inside, and any damage caused must be compensated for at full value.
• What can I expect from the “Mundo Pixar Experience”? Inspired by beloved films such as Toy Story, Coco, Up, Finding Nemo, and Inside Out, life-sized 1:1 scale sets await you. Stroll through these meticulously crafted spaces and enjoy the magical experience of stepping directly into the stories.
• Can I eat, drink, or smoke inside the exhibition hall? To maintain a clean and comfortable environment, eating, drinking, and smoking (including chewing gum, betel nut, etc.) are prohibited inside the venue. If drinking water is necessary due to physical conditions, it is only permitted in the hallways between exhibition rooms. Intoxicated individuals are not permitted to enter.
• Are electronic payments available inside the venue? In addition to cash, credit cards and multiple electronic payment methods are accepted for on-site ticket purchases and the merchandise sales area. Please refer to on-site announcements for details.
• Does the venue provide a parking lot? We do not have an exclusive parking lot. Please use nearby parking facilities and make use of public transportation.
• Will merchandise be sold on-site? Yes, a merchandise sales area is available on-site.
• Can I enter dressed in character costumes? Visitors of all ages are welcome to dress up as their favorite Pixar characters, provided their faces remain visible, without affecting the viewing quality or safety of other guests.
• Is a ticket required to enter the exhibition hall? During operating hours, only the lobby and specific areas are accessible for non-ticket holders to visit and take photos.
• What is the check-in time and location for the experience? The meeting point is located at the exhibition hall entrance inside the venue. Please arrive 15 minutes before the reserved time printed on your ticket. The venue will not open for on-site session changes. To help reduce congestion, please arrive at the meeting point on time for your reserved time.
• Can visitors move around freely between exhibition halls inside? The exhibition halls follow a one-way route; backtracking or re-entry is not permitted.
• What should I do if an emergency or sudden physical discomfort occurs inside? Fixed-post staff are stationed throughout the exhibition halls to maintain order. If you encounter any suspicious persons or unknown items, find lost property, or feel unwell, please immediately notify nearby staff for assistance.
• Are there restrooms inside the venue? Restrooms are located outside the exhibition venue. Once you pass through the venue gates into the facility, internal restrooms are not available. It is recommended that you use the restroom before entering.
• Is photography, video recording, or live streaming allowed on-site? Photography and video recording are allowed inside the venue. Tripods and monopods are prohibited. Selfie sticks are only permitted if their length is 20 cm or less. ※ Commercial photography, interfering with other visitors’ shooting, and public streaming/broadcasting are prohibited.
• What is the last entry time? For weekdays (Monday, Wednesday, Thursday), the last entry time is 20:00; for weekends (Friday to Sunday), it is 21:00.

Ticketing Information

• Is the experience held indoors or outdoors? This experience is held indoors.
• How long is the experience? The experience lasts approximately 60-90 minutes.
• When do ticket sales close? On the online ticketing platform Klook, tickets can be purchased up to 30 minutes before your scheduled visiting session. Tickets can also be purchased on-site at the venue, subject to availability based on on-site conditions.
• Where can I buy tickets? On the online ticketing platform Klook, and on-site at the venue, subject to availability based on on-site conditions.
• Can I buy tickets on-site? Yes, cash, multiple electronic payment methods, and credit cards are accepted.
• Are discounted ticket prices available? Visitors aged 2 to 17 can purchase discounted tickets. Senior discounts, disability discounts, or other discounts are available. Children under 2 years of age are admitted free, but still need to select the ticket type when booking on the ticketing platform. Discounted ticket types cannot be used in combination (including bulk group tickets).
• Will I be denied entry if I arrive late? If you arrive later than the entry time printed on your ticket, there may be a long delay before entry, or you may not be permitted to enter depending on on-site conditions.
• Can I get a refund? To process a refund, the refund mechanism must comply with standard exhibition contract specifications. Consumers may apply for a refund in accordance with the law starting 24 hours after ticket purchase up to the day before the designated visit date. For example, for a 2/13 14:00 exhibition session, the refund deadline is before or at 2/12 13:59. The refund processing fee is 10% of the ticket price. For online ticket refunds, please contact Klook customer service. For tickets purchased on-site at the event, refund requests must include relevant supporting documents such as tickets, sales slips, and receipts. A 10% processing fee based on the actual sales price will be deducted, and any postage or remittance fees generated by the refund will be borne by the refund requester. Please process this before the end of the exhibition session on the day of purchase; overdue requests will not be accepted.
• Can I change or cancel purchased ticket contents? Once tickets are purchased, session changes cannot be made, but refunds may be processed in accordance with regulations.
• Does the venue have accessibility facilities? The “Mundo Pixar Experience” is designed to provide an accessible experience for everyone. The spaces are carefully designed, with each exhibition hall featuring detailed audio guides and bilingual labeling in Chinese and English.
• Can hearing-impaired or visually impaired individuals participate in this experience? You can watch sign language guides by scanning the QR code at the entrance of each exhibition hall. Additionally, you can access audio guides by scanning the QR codes featuring Braille located at the entrance of each area.
• Will there be strobe lights on-site? No, this experience does not include any strobe light effects.
• Are chairs provided on-site? Can I sit down during the experience? We are very sorry, but there are no resting areas provided inside the exhibition hall.