Hanoi - Halong Limousine Minivan by Ha Long Travel Limousine

We booked pickup at 1100. We turned out to be ready at 1000. I WhatsApp the agent asking for a change in schedule. We got a reschedule instantly and save us an hour in waiting. Be prepared for a short walk in Old Quarter if the drop off is on Weekend. My driver had been deligent in finding the way to hotel following Google map but driving in Old Quarter is always a challenge on weekend.

The office contacted us a day ago about the rough pickup time and other driver details, and exact pick up time and vehicle number was given one hour before our pick up time. All the commnications were through Whatsapp. The driver welcomed us to our seats and drove safely along the way from Halong Bay to Hanoi. For us, they specified that we will be transported by another car from surburban Hanoi to center Hanoi, it's not comfortable as the limousine, but it's still good. The driver was kind enough to divert the backseat air conditioning vents to other direction, and he also checked the traffic before inviting us to get down at our destination. From this experience of us, they did provide great service for this minivan travel.

amazing comfort and service, very punctual. very spacious with massage chairs and good leg room with reclining chairs

Friendly and punctual guide! Access to the Marina is easy, we took the kayak option! Too bad we couldn't do the 3 caves and the drinks on board are overpriced

This is a very convenient shuttle service. The driver picked us up at our designated hotel and dropped us off at our designated hotel in Ha Long Bay. With individual seats and premium service, the entire journey was very comfortable, taking about 2.5 hours. It saved us a lot of unnecessary hassle. Highly recommended!

Reliable transport agent. Received pickup information in the evening before the departure date. Very informative and responsive. In case you are worried about the pickup information, do WhatsApp them in advance. Limo van is flawless. Driver is well experienced and organised about the itinerary for different riders. I found the deal is unbeatable and the ride is enjoyable.

Great communication, amazing van with very comfortable and spacious seating. Our driver got us to Halong Bay in good time, while taking lots of care and being safe! We even had a pit stop for food and a bathroom break. Would highly recommend.

Please ensure you have a WhatsApp account for easy communication with the vendor. The driver was very punctual. The journey from Hanoi to Ha Long Bay, including rest stops and waiting time, takes about 3 hours. The vehicle was very comfortable and had Wi-Fi and massage chairs – awesome!

The driver drop off us to wrong harbour, after we found out from the cruise counter. Our cruise counter lady tried her best to contact the driver company to check if can arrange the driver came back to pick up us to the correct cruise center in Sun international cruise centre. The driver company is very responsible to re-arrange the pick up and drove us to the correct point. It is very good and recommended. There are some irresponsible company tried to push away the matter , and ask customer to make the report through the Klook to investigate the issues. And the additional fee is not cheap to go over from the drop off point to the sun international cruise centre. Thanks Klook to find the responsible company to guard the customer when oversea.

Make sure to have a WhatsApp account for easy communication with the vendor. The vehicle was very comfortable and convenient, and it arrived on time. Highly recommended!