the trip was well organized and the guide was nice and well prepared. even though we didn't get to get into the palace due to the weather conditions, I was okay with the way the company and the guide handled the situation. Ana, our guide, was doing her best to work things out for us. I think we got to each other better while we're waiting for her to come back pick us up. the police was pretty scary though. they came to control the traffic but the siren was too loud and too annoying. only drawback of that day. strongly recommend tours with "Inside Lisbon".