we had Mr. Raymond Lo as our guide and he was incredible. he spoke great Cantonese/Mandarin/ and to his humbleness his English pronunciation was also great. The company communicated with me very promptly within 24 hours of me booking this excursion. worked with me to create a tailor made itinerary and we got to see SO much with the private tour option. Mr. Raymond was prompt with his driver arriving at my hotel. he kindly waited until my family finished breakfast before embarking on our tour. he was so knowledgeable about every location & history, took us to places that wasn't as crowded. he was very accommodating to my mother in law. he was considerate and always suggest we use restroom. he recommended great local eats and classic desserts hall along the way. we saw a street stall and he was kind enough to wait for us to get our food. at the final destination, Raymond even walked us to our dinner location, so we don't get lost. he has gone above and beyond for us and I am so greatful!