Monet Collection New Year Cake Gift Package
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Reviews
Difficult to redeem. The mooncake is ok. Pretty box
Good moon cake
It tastes good, and there is a little problem with the delivery, but it is acceptable, and gift giving is a good choice.
The place to fetch moon cakes is too remote. It takes some time to travel from the MTR station to the Victoria Harbour Centre. The mooncakes are packaged well, and there are three famous painting cards in the box. The gift is first-rate.
Bad redemption experience. First the place is far in an industrial building. There is only one service person and she doesn’t know about the vouchers. Long wait to pick up my boxes.
Dear Customer, Thank you for choosing Klook and taking time to leave us with a review. We're sorry to hear about the experience you've had during your redemption of Monet Collection Mooncake Set X Fook Ming Tong Tea Shop did not meet your expectations. We have shared your feedback related to the overall experience you had encountered with the staff that is lacking of knowledge on the redemption process and long waiting time to collect the boxes to our operator for future improvements. We appreciate your patience and understanding. Thank you! From Klook Review Team
Visited the redemption center within the office hour but the office was closed. No phone number to call in advance and no follow up yet. Suspicious business!
Dear customer, thank you for choosing Klook also for leaving this review. We take your feedback extremely seriously. We regret to hear about your unpleasant experience and did not match your expectation for your visit to the Monet Collection Mooncake Set X Fook Ming Tong Tea Shop. Rest assured, one of our specialists assisted you and explained the issue accordingly. Once again, we apologize for this inconvenience caused and thank you for your valuable feedback for us to serve you better next time.
There is no contact method left by the delivery fruit company! ! Last time I touched the door nail! It turned out that people from the whole company went to the trade fair, but there was no notice! The pick-up company claims that it will take 6-8 minutes, but it should take at least 20 minutes to go to the industrial building first to pick up the place and talk to you about no goods in one day! Tomorrow and tomorrow morning, you can make reservations for one month! Arrangement is extremely bad! Don't buy in the future
Hello, dear customers, thank you for choosing KLOOK and providing valuable suggestions. Thank you very much for choosing Klook and taking the time to give detailed feedback. Sorry for failing to make you feel a pleasant buying experience! Klook has always been committed to providing users with high-quality and convenient service content. Regarding your service attitude and quality of the employee, we will tell Fumingtang Tea House to investigate and follow up for improvement. We fully understand your disappointment and dissatisfaction with this service. Our service specialist will contact you via email for follow-up processing. Thank you for your understanding and patience. Thank you for your understanding, and hope to provide you with a more satisfying experience in the next booking. Klook Care Team
The goods were wrong, and it was deceptive to order six kinds of mooncakes. In the end, they claimed that there was no stock, forcing customers to accept incomplete goods. A perfunctory attitude. If it is not in a hurry, the incomplete goods will not be accepted at all. Klook, please pay attention to partners
Dear customer, I am very sorry to hear that this booking did not bring you a pleasant experience as you expected. Your comments about mooncakes will be forwarded to the local supplier for possible improvements in the future. Thank you for your understanding and patience.
I ordered three boxes, but the clerk said that this order only has two boxes. Please return the price of a box.
Thank you for booking a Klook trip. We apologize for the inconvenience and trouble caused by the clerk. In response to your order issue, our service specialist has contacted you to follow up this incident. Once again, I sincerely apologize for the inconvenience caused to you. Your comments will also serve as the basis for future improvements, and we look forward to your understanding and support.