London Airport Luggage Services by LuggAgent

Klook

Throw your luggage woes aside and explore London in peace

Wishlist
  • Conditional Cancelation*
  • Show Mobile or Printed Voucher
  • English
  • Move around with more convenience without having to worry about carrying your heavy luggage around
  • Upon arrival at the airport, drop off your luggage before 3:00pm and receive it at the hotel after by 6:00pm
  • Upon departure, drop off your luggage at the hotel before 12:00pm and receive it at the airport after 3:00pm
  • With this service, you don't need to rush around the airport looking for a safe storage place for your luggage!
Most Recent Review

  • Michael Luis Fernando III 8 Jan 2019
    This is a great way to go around any city with carrying your luggage around. I highly recommend this. The instructions here at Klook is not accurate. It says that you could present the mobile app for the activity they will not recognize your Klook App. Instead the provider will send a photo (screenshot). The providers email correspondence about how to properly use the picture is not clear. It just says please use the attached photo. Another problem I have encountered is they sent the photo while I was in transit. I came from a 19hour flight thinking that showing the Klook app is enough. When I opened my email at the airport that’s the only time I saw their email with the photo (screenshot). Ideally this should have been sent days before the trip. In addition when the attached photo was shown to the drop of point they had a hard time recognizing it. It was only a supervisor who recognized it after an hour or so. So if you use this and the staff does not recignize it just ask for the supervisor right away. The online chat support for luggagent is quick to respond which is very positive. I will use this activity again. It was just hard at first. I have attached the photo which should be shown to the drop off point, their sample email correspondence which could have used more details, and a screenshot of the map and photo of the drop off point from the website for luggagent for anyone who would like to know where to drop off their bags once they get to Heathrow T3 before availing of the activity.

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US$ 30.00 35.00

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  • 266 Booked
    4.5 (17 reviews)

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Package Options
Please select a luggage delivery date  
  • Same Day Luggage Delivery (Hotel/Airbnb to Airport)

    Package Details
    • Drop off your luggage before 12:00pm
    • Pick up your luggage at the airport by or after 3:00pm
    • Reminder: Please check the email from LuggAgent for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High security baggage storage equipment
    • Baggage insurance (up to USD1,600 per piece)

    US$ 30.00

    35.00

    Select Date

    Select Time

    Package Quantity

    Package Details
    • Drop off your luggage before 12:00pm
    • Pick up your luggage at the airport by or after 3:00pm
    • Reminder: Please check the email from LuggAgent for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High security baggage storage equipment
    • Baggage insurance (up to USD1,600 per piece)
  • Same Day Luggage Delivery (Airport to Hotel/Airbnb)

    Package Details
    • Drop off your luggage before 3:00pm
    • Receive your luggage by or after 6:00pm at your accommodations
    • Reminder: Please check the email from LuggAgent for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High security baggage storage equipment
    • Baggage insurance (up to USD1,600 per piece)

    US$ 30.00

    35.00

    Select Date

    Select Time

    Package Quantity

    Package Details
    • Drop off your luggage before 3:00pm
    • Receive your luggage by or after 6:00pm at your accommodations
    • Reminder: Please check the email from LuggAgent for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High security baggage storage equipment
    • Baggage insurance (up to USD1,600 per piece)
  • Luggage Delivery with 1-2 Night Storage (Hotel/Airbnb to Airport)

    Package Details
    • Drop off your luggage before 12:00pm, pick up at the airport after 9:00am the next day
    • Reminder: Please check the email from LuggAgent for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High security baggage storage equipment
    • Baggage insurance (up to USD1,600 per piece)

    US$ 39.60

    45.00

    Select Date

    Select Time

    Package Quantity

    Package Details
    • Drop off your luggage before 12:00pm, pick up at the airport after 9:00am the next day
    • Reminder: Please check the email from LuggAgent for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High security baggage storage equipment
    • Baggage insurance (up to USD1,600 per piece)
  • Luggage Delivery with Same Day or 1-2 Nights Storage (Hotel to Hotel)

    Package Details
    • This package is only available for deliveries between hotels within London and is not applicable to airbnbs
    • Drop off your luggage before 12:00pm
    • Receive your luggage by or after 6:00pm or by or after 9:00am the next day at your next hotel
    • Please note: LuggAgent will send an email once your booking is confirmed. Please check your inbox for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High-security baggage storage equipment
    • Baggage insurance (up to USD1,600/piece)

    US$ 30.00

    35.00

    Select Date

    Select Time

    Package Quantity

    Package Details
    • This package is only available for deliveries between hotels within London and is not applicable to airbnbs
    • Drop off your luggage before 12:00pm
    • Receive your luggage by or after 6:00pm or by or after 9:00am the next day at your next hotel
    • Please note: LuggAgent will send an email once your booking is confirmed. Please check your inbox for more details of the arrangement

    Inclusive Of:

    • Luggage delivery service
    • High-security baggage storage equipment
    • Baggage insurance (up to USD1,600/piece)
Related Activities
What To Expect

Save yourself the hassle of dragging your bags between the airport and your London hotel with this hassle-free express luggage service. Get your luggage delivered from the airport to your accommodations and vice versa with this express same day or next day luggage delivery service. If you're arriving at the airport before noon and you plan to explore London before heading to your accommodations; or if you're flight is late at night, and you're already going to check out, you no longer need to carry all that luggage around with you! All you have to do is book, set the delivery time, and then claim your luggage at the airport after 4:00pm or at your accommodations after 6:00pm. You can even choose to have the courier get your luggage before 12:00pm and then you can pick it up at the airport after 9:00am the next day. It's a safe and efficient process that makes sure that you have more time to feel at ease and to explore the rest of the city!

Airport Luggage Services by LuggAgent, London
Leave your luggage with the designated courier
Airport Luggage Services by LuggAgent, London
Rest assured your luggage will be in safe hands
Airport Luggage Services by LuggAgent, London
Take a photo of your luggage and send it to the courier, and stay updated on the whereabouts of your luggage at all times
Airport Luggage Services by LuggAgent, London
Pick up your luggage at the airport or your accommodations - easy and convenient!
Activity Information
Confirmation

Confirmation:

  • You will receive a confirmation email and voucher instantly after booking
  • In the event that you do not receive an email from us, please check your Spam folder or notify us via email
Insider Tips

Insider Tips:

  • For luggage deliveries from or to Airbnbs, your luggage will be personally collected and delivered by hand at the 1st floor of the building
  • For luggage deliveries from or to hotels, luggage collection and delivery will be handled by the hotel concierge
  • For luggage deliveries from hotels, the drop off time is not the time when the driver collects your luggage, so you can just leave the hotel after taking photos of the luggage and storage receipt
Additional Information

Additional Information:

  • Each piece of luggage cannot be more than 32 inches (length and width total 180 cm), and cannot weigh more than 32kg
  • Your luggage can be a suitcase, carton, backpack or bag (briefcase)
  • Please hand carry your passport, flight documents and other important personal items
  • For luggage delivery from hotels to the airport, the pick up time must be at least 2 hours prior to your departure time. The cost incurred due to insufficient time for luggage pick up should be shouldered by the customer
  • Please make sure to check your luggage upon pick up. You can take a photo if you find something wrong and consult with customer service staff. Once the luggage is confirmed as received, the service is complete and LuggAgent no longer bears any responsibility
  • If the luggage does not meet any of the legel rules, it will be refused even if the booking is a success. Customer must bear all the losses and any legal liabilities
  • Upon checkout, just drop off your luggage at the front desk of your hotel and inform them LuggAgent will come to pick up the luggage. Please remember to take a photo of the luggage and storage receipt before leaving the hotel
How To Use
  • You can present either a printed or a mobile voucher for this activity
  • The voucher is valid only on the date and time specified
  • Please take photos of the luggage you will have delivered and send the photo to the courier. You will be provided with the courier's contact information
  • To receive your luggage, you must present your passport or photo ID to confirm your identity
  • Baggage collection and delivery are handled by hand, and face to face

Drop Off and Pick Up Process:

  • Please check the confirmation letter (Sample) by LuggAgent for detailed location
  • If you don't receive a confirmation email by LuggAgent, please check your Spam folder or contact the operator through the email indicated on your Klook voucher
Heathrow Airport
  • Service hours: 9:00am-9:00pm
  • Location: Luggage Service Counter at the Arrival Hall at T2 Terminal, T3 Terminal, T4 Terminal or T5 Terminal
  • Please note: Luggage collection and delivery must be completed via counter
Gatwick Airport
  • Service hours: 9:00am-9:00pm
  • Southern Terminal: Car drop off zone at the Departure Hall
  • Please note: Your luggage will be personally collected and delivered
City Airport
  • Service hours: 9:00am-9:00pm
  • Location: Car drop off zone at the Departure Hall
  • Please note: Your luggage will be personally collected and delivered

Overtime Processing:

Drop Off
  • For luggage delivery from or to Airbnbs, if the drivers wait for more than half an hour and cannot contact the passengers, the operator has the right to cancel the order and the payment will not be refunded
  • For luggage delivery from the airport to hotels, if there is a flight delay for less than 60 minutes, the free waiting time will be 90 minutes after your selected drop off time. No refund will be issued if LuggAgent is not able to receive customer's luggage within 90 minutes
  • For luggage delivery from the airport to hotels, if there is a flight delay for more than 60 minutes, LuggAgent has the right to cancel the order and make a full refund to the customer
Pick Up
  • If the customer does not pick up their luggage for 30 minutes after the selected pick up time, the customer will be charged USD5 per 15 minutes (via credit card in the local currency)
Cancelation Policy
  • If you need to change or cancel the booking, please notify us and wait for confirmation at least 24 hours before the scheduled date, otherwise you will not be refunded
View All
Reviews (17) 4.5
  • Michael Luis Fernando III 8 Jan 2019
    This is a great way to go around any city with carrying your luggage around. I highly recommend this. The instructions here at Klook is not accurate. It says that you could present the mobile app for the activity they will not recognize your Klook App. Instead the provider will send a photo (screenshot). The providers email correspondence about how to properly use the picture is not clear. It just says please use the attached photo. Another problem I have encountered is they sent the photo while I was in transit. I came from a 19hour flight thinking that showing the Klook app is enough. When I opened my email at the airport that’s the only time I saw their email with the photo (screenshot). Ideally this should have been sent days before the trip. In addition when the attached photo was shown to the drop of point they had a hard time recognizing it. It was only a supervisor who recognized it after an hour or so. So if you use this and the staff does not recignize it just ask for the supervisor right away. The online chat support for luggagent is quick to respond which is very positive. I will use this activity again. It was just hard at first. I have attached the photo which should be shown to the drop off point, their sample email correspondence which could have used more details, and a screenshot of the map and photo of the drop off point from the website for luggagent for anyone who would like to know where to drop off their bags once they get to Heathrow T3 before availing of the activity.
  • Junianto James 18 Nov 2018
    Although there was slight confusion regarding the terminal where I would drop off my luggage, the service worked perfectly. The service agents replied to queries promptly, and my luggage was delivered timely and safely! I will not hesitate using this service again in the future!
  • Yuen Ying Celia 8 Nov 2018
    Excellent service! will use it again next time!
  • s 4 Nov 2017
    Good service, you don't have to worry about your luggage!
  • Shuting 2 Jan 2019
    The service itself is really recommended! The two stars gave Klook's order system and customer service, placed the order, and also received Klook's electronic voucher and PDF file, the information is correct. However, when I received the confirmation letter from the lugg agent, I found that the airport was changed from Gatwick to Heathrow! Fortunately, the lugg agent was very flexible. After receiving my letter, I helped to change the pick-up airport back to Gatwick, but the follow-up and Klook Why does the customer complain about the customer order, Klook does not recognize it! Even if I have shown the pdf confirmation letter that they provided themselves! Remind those who have placed an order to be careful about the contents of the order, each confirmation letter must be checked in detail!
    Translated Review. Show Original

    Reply from Klook

    Thank you for booking a road trip and leaving a comment. Sorry for the inconvenience, we have received your feedback and have forwarded it to your local service provider for verification. Our service specialists will contact you for follow-up after receiving a response. Looking forward to your understanding and support!
  • CHINHAO 30 Dec 2018
    The overall service is not bad. It is recommended that the receiving person should present the certificate. The receiving driver is very kind and will use it again next time.
    Translated Review. Show Original
  • Suchu 27 Dec 2018
    In fact, the service is good, but the first time I use it, I want to ask more clearly, but I don’t have to get a response. If the response is very instant, I will give 5 points.
    Translated Review. Show Original
  • Yan Yan 14 Dec 2018
    Thanks to luggagent, so that I can travel easily on the last day.
    Translated Review. Show Original
  • yiting 28 Nov 2018
    It is scheduled to pick up the airport at 6:30 in the evening, but the time for klool to give the baggage agent is 5:30. Even if I have mailed the correct time with the baggage agent first, I will know that the time is 5:30 on the afternoon of the pickup. After more than a dozen letters, it was confirmed that even if we took the item at half past six, we would not charge the overtime fee. The day was really super nervous, and I was too embarrassed to let the driver stay at the airport, pick it up at 6 o'clock in the morning. In short, it is great to not have to carry your own luggage, but you must have a heart that can take on temporary conditions. The baggage agent will continue to use this service next time.
    Translated Review. Show Original
  • Ka Yan Yumy 8 Nov 2018
    It is highly recommended for everyone to use, because there are fewer elevators in the London underground station, stairs are used up and down, and the inside of the car is also very narrow, it is difficult to put luggage. In addition, on the last day, you can easily walk and finally fight, so it is highly recommended to everyone! The driver will arrive at the baggage on time and will be sent to the airport in an hour, which is very convenient!
    Translated Review. Show Original
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