3G/4G WiFi (MY Airport Pick Up) for Mainland China, Hong Kong & Macau [Unlimited Data]
Product details
Upload/Download Speed 70mbps/150mbps
Max. No. of Connected Devices 5 devices
Battery Life 10 hours
Coverage area Whole of Mainland China, Hong Kong, & Macau
Traffic Flow Limit 500MB, 1GB, 3GB per day at 4G speed (after usage is consumed, unlimited 3G data will apply)
Provided by Roamingman
About this product
- For same-day booking, please book at least 4 hour(s) before your selected pick up time to ensure your booking is confirmed
- Select the number of days you need when booking. If you decide to keep the device longer, those extra days will be charged at original retail price upon return
- Days are calculated and charged inclusively. If you pick up the device on Thursday and return it on Monday, a total of five days will be charged
- Days are calculated and charged regardless of whether or not you are using the service
- A deposit of MYR 350 will be charged upon pick up. The deposit will be refunded after the device is returned
Usage reminder
- Under the Fair Usage Policy, data speed and usage may be limited for users who process large amounts of data in a short period of time. This is at the discretion of the subscribed telecommunications company and may occur without prior notice
- Please refrain from extensive video streaming and/or processing a huge amount of data in a short time
- 4G will be reduced to 3G once you’ve reached the maximum data allocation, and will return to 4G speed with consumable data at 12:00am, the next day
- For assistance or changes to your device rental during the rental period, please contact the operator through WhatsApp at +60 16-303 8380 (24 hours, text only)
- You may also call the operator's customer hotline at +60 11-1700 0813, available from 9:30am-6:30pm every Monday-Friday (excluding public holidays)
- Live chat function is available 24 hours at www.roamingman.my or you may also email to enquirymy@roamingman.com for further inquiries
- Minimum rental days will be 3 days
- Malaysian passport holders are not required to make a deposit
- Non-Malaysian passport holders are required to make a refundable deposit of MYR350, to be paid by either cash or credit card
- Return the device to your selected drop off point
- For Non-Malaysian passport holders, you will be refunded the full MYR350 deposit within 7 working days should everything be in order
Confirmation
- You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.
Voucher type
- Present your mobile voucher
Validity
- Use your voucher at the selected date and time
Activation procedure
- Please refer to RoamingMan’s instruction guidelines on how to activate your pocket WiFi
Pick-up information
- KLIA
- Sunday / Monday / Tuesday / Wednesday / Thursday / Friday / Saturday:
- Address: KLIA International Departure Hall Level 5, outside McDonald's
- Opening hours: 24 hours, daily
- Present your voucher when you pick up the device
- KLIA2
- Sunday / Monday / Tuesday / Wednesday / Thursday / Friday / Saturday:
- Address: KLIA2 International Departure Hall Level 3, Sector 2, near check in counter Row Y and next to HengHeng Local Delights
- Opening hours: 24 hours, daily
Drop-off/return Information
- KLIA
- Sunday / Monday / Tuesday / Wednesday / Thursday / Friday / Saturday:
- Address: KLIA International Departure Hall Level 5, outside McDonald's
- Opening hours: 24 hours, daily
- Please pay for any extra days you rented the device
- KLIA2
- Sunday / Monday / Tuesday / Wednesday / Thursday / Friday / Saturday:
- Address: KLIA2 International Departure Hall Level 3, Sector 2, near check in counter Row Y and next to HengHeng Local Delights
- Opening hours: 24 hours, daily
Surcharges
- Additional Days: MYR15 per day
Cancellation policy
- No cancellations, or refunds can be made
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Contact us
Reviews
Great connectivity, convenient and easy to use, highly recommended
Love it. Attentive staff. Very easy to redeem. The connection was excellent. We really enjoy the wifi services throughout our holiday in Hong Kong. Very recommended.
Good and friendly staffs. Fast and efficient service
Hassle free! high recommend it. The signal was okay throughout the journey.
Wow, I don’t know I have chance to share this purchase because I can’t make it last minute because my grandmother passed away two days before departure. Klook is kind enough to refund my money due to my special case cancellations. Never regret using Klook for all my last travels. Thank you Klook to be so understanding and convenient to me all these while. Will definitely support Klook for all my future travel!
Worst....data slow like turtle unable to used and keep loading and loading
Thank you for choosing Klook and for taking the time to leave us a review. Your feedback regarding the connection of your WiFi device has been noted and passed to the local operator for further improvement. We appreciate your understanding. Thank you!
They didn’t let me get a refund even though I had to forcefully cancel my trip due to the Wuhan virus. I can get full refund for flights but not this. Klook should be more flexible!
Thank you for raising your concern to us. Sorry to hear that your travel plans have been disrupted by the unfortunate circumstance. Rest assured, this is definitely not the type of behavior that we offer or provide to our customers. We will coordinate with the customer service managers for us to improve the services we provide. We'll have our team look into this for investigation and our specialist will get in touch with you shortly to assist you. We appreciate your kind understanding and cooperation.
Slow internet and not stable. Need to improve the speed and stability
The redeem process is very easy and is 24hours at KLIA2 near by counter Y. The speed of the wifi is fast in the morning and towards end of the day a little bit slower. The battery of the wifi device can last more than 12hours for my device but is better bring along power bank together.
Purchase made easy with klook! Definitely recommended if you are travelling anywhere soon