Shenzhen Xuanzhen Full-Day River Adventure with Rafting

• Live tour guide: Chinese
• Transport: Bus
• Admission: Xuanzhen Canyon Water Kingdom
• Fare: Tourist air-conditioned bus transfer (guaranteed one seat per person)
• Tickets: Tickets will be arranged according to the registered items.
• The actual experience items are subject to the package you purchased.
• Complimentary items: The Classic Full Rafting and Cliff Full Rafting packages include a complimentary Light and Shadow Museum ticket; the Canyoning Fun Line and Canyoning King Bomb Line packages include complimentary tickets to the Dengfeng Sky Magic Carpet and Xuanzhen Grand Canyon (These are complimentary items from the scenic area. If they are not open or not provided due to scenic area maintenance, capacity limits, or other force majeure factors, no refunds will be issued).
• The Fun Double Line package includes the Classic Full Rafting and Canyon Fun Line; the Ace Double Line includes the Cliff Full Rafting and Canyon Ace Line.

• Meals
• Insurance
• Other personal consumption, such as shopping stores and entertainment facilities set up within the scenic area, are considered personal consumption behaviors of tourists. This shuttle service will not be held responsible for any disputes or losses arising therefrom.
• Does not include personal accident insurance; it is recommended to purchase it separately.

Additional information

Other Reminders

• The Fun Double Line package includes the Classic Full Rafting and Canyon Fun Line; the Ace Double Line includes the Cliff Full Rafting and Canyon Ace Line.
• Before 22:00 on the day before the tour, our agency will send an SMS notification to the tourists with the name and mobile number of the accompanying tour guide, as well as the verified information of the pick-up location. Please keep your phone accessible.
• Itinerary reference: Shenzhen (approximately 3 hours by car) to lunch (self-arranged) to Xuanzhen Canyon Water Kingdom to return to the designated drop-off point in Shenzhen.
• Collection time: 6:40-8:00, Collection locations: 06:40 Bus stop opposite Minzhi Tianhong Shopping Mall 07:10 Three flagpoles at the main entrance of Shanghai Hotel (Huaqiang Road Station Exit B) 07:40 Under the overpass opposite Shenzhen University North Gate, heading towards Nantou (Shenzhen University Station Exit A3) 08:00 Bao'an Center Metro Station Exit B
• Unified drop-off point: Drop off at the original meeting and pick-up location.
• Please arrive at the meeting point on time according to the notification. If you fail to gather and board the vehicle within the specified time, it will be considered an automatic waiver, and the tour fee will not be refunded.
• The above plan is for a group tour for individual travelers. Pick-up and drop-off are according to designated locations and times. We apologize for any inconvenience. The specific time and location will be subject to actual arrangements.
• The above itinerary requires a minimum of 20 people to form a group. If the number of participants is less than 20, our agency will notify guests one day before departure and suggest rescheduling, changing the itinerary, arranging a carpool departure with a one-day tour to Qingyuan, or processing a refund. Our company will not provide compensation beyond the contract. Please be aware.
• Note: Cancellations after 6 PM the day before departure will incur a vehicle fee of 80 yuan per person.
• The above itinerary and times are for reference only. Our tour guide has the right to adjust the sequence of the itinerary according to the actual situation on the day.
• Visitors holding infants, seniors over 70 years old (including 70), those suffering from mental illness, heart disease, high blood pressure, acrophobia, and those who are intoxicated or otherwise unsuitable for touring, are refused entry to the bridge and platform.
• It is strictly forbidden to carry sharp objects, blunt instruments, cameras, drones, flammable, explosive, and other dangerous items onto the bridge and platform: large luggage is not allowed to be carried, except for small personal bags (wallets, handbags, waist bags) and mobile phones.
• Barefoot, high heels, crutches, wheelchairs, and metal spiked shoes are not allowed on the bridge and platform. To ensure a good sightseeing experience and protect the smooth glass surface of the bridge and platform, please wear the special shoe covers provided for you first.
• Please follow the staff's instructions to go up and down the bridge and platform in an orderly manner. Do not push, shove, fight, chase, jump, or throw objects. Do not play in the water on the bridge and platform, and do not lean on the railings to prevent your body from tilting and causing accidents.
• When the glass bridge and platform reach the maximum capacity, please follow the staff's instructions for staggered visits.
• The scenic area may be temporarily closed due to rainy and foggy weather. Please process your refund and rescheduling promptly. In case of an emergency, please remain calm, follow staff instructions, and evacuate to a safe area in an orderly manner.
• Smoking is strictly prohibited on the glass bridge and platform: Visitors with children, please always look after your children and pay attention to safety.
• Visitors participating in rafting are advised to bring an extra set of clothes: getting wet is unavoidable during rafting, and it's very uncomfortable to not have dry clothes after getting ashore. It's best to wear sandals that can be tied to your feet or water-resistant athletic shoes for rafting. It's cold on the water on cloudy days and sunny on clear days, so pay attention to cold protection and sun protection. It's best not to wear overly expensive clothing, shoes, or hats for rafting.
• Valuables should be stored before rafting. Rafting is a more exciting water sport, so water-sensitive items such as mobile phones, cameras, and watches, as well as valuables like wallets and jewelry, must be kept safe. If lost or damaged, you will be responsible for the consequences. The scenic area's visitor center provides paid storage lockers (reference prices: standard 30 yuan/time, valuable 40 or 60 yuan/time).
• Before rafting, be sure to wear a life jacket and helmet as instructed by the scenic area staff. Wait for rafting in an orderly manner, as safety comes first. Remember not to enter the water, remove your helmet, or take off your life jacket.
• Do not perform dangerous actions during rafting. Do not get off the boat casually, do not fight with each other, and do not actively grab floating objects in the water or plants and stones on the shore.
• When rafting: Do not stand or sit on the side of the boat, hold the safety belts on both sides of the raft with both hands, do not extend your hands out of the boat, and pay attention to the warning signs along the way; when passing a drop, you should firmly grasp the safety rope, tuck in your feet, lean your body towards the center of the boat, curl up, and go with the flow; if the boat overturns, remain calm and quickly go ashore or ask the river safety officer for help, and contact the tour guide immediately after going ashore for assistance; if the boat gets stuck in a whirlpool, please patiently adjust the direction and center of gravity of the rubber boat, do not get into the water to push the boat, and you can ask the river safety officer for help in time; if you feel unwell during rafting, please stop rafting, ask the river safety officer for help in time, and contact the tour guide immediately after going ashore for assistance.
• After the rafting, it's best to drink a cup of hot ginger water to ward off the cold and keep warm. Please bring your own change of clothes. The scenic area has changing rooms and showers, but does not provide towels or toiletries. Please bring your own.
• Visitors who are elderly, young, intoxicated, on an empty stomach, or suffering from mental illness, physical disabilities, etc., are requested not to participate in rafting activities.

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Classic Rafting/Canyoning Fun Line: Men over 60 years old/women over 55 years old, children under 1.1 meters tall, and individuals weighing over 100 kg are not allowed to participate; children between 1.1 meters and 1.4 meters (inclusive) must be accompanied by an adult.
• Cliff Rafting/Canyoning King Line: Seniors aged 60 and above for males, 55 and above for females, children under 1.4 meters tall, and individuals weighing over 100 kg are not permitted to participate; children 1.4 meters (inclusive) must be accompanied by an adult.
• Children and adults pay the same price.