Wuzhen West Scenic Zone & Hangzhou West Lake 3-Day Cultural Heritage Tour

Additional information

Prohibitions & Limitations

• This activity is not recommended for anyone with impaired physical mobility
• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Please dress accordingly depending on the day's weather conditions
• For smooth entry, please refrain from wearing flip flops, shorts, tank tops, or sleeveless shirts
• Pets are prohibited
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.
• Smelly food (e.g. durian) is not allowed in the facility

What to bring

• Change of clothes / Sunscreen / Sunglasses / Caps or hats / Toiletries / Cash / Towel / Valid ID / Passport (with 6 months validity)

Accessibility

• Child seats are not available
• This activity is not wheelchair-accessible
• Participants using wheelchairs/mobility equipment should be accompanied

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 48 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Partial refund will be issued in case of unforeseen events or extreme weather caused the following condition: Some of the activities are cancelled
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Full refunds will only be issued for unsuccessful or rejected bookings
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• Refunds can't be issued for any participants who are late by 10 minutes or more
• To reschedule or request a full refund, please contact the supplier/operator: Manager Xu 15262321877

Booking changes policy

• Change are allowed until 48 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Children with a height of 120cm and above will be charged the same rate as adults
• Children above 80 cm and below 119 cm need to purchase a child fare. The child fare only includes transportation and guide service fees.