喜來登威基基海灘度假村 (Sheraton Waikiki Beach Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I had a wonderful stay.

Perfect location, but for the price, I expected a better customer service. After a 6.5 hours flight, had to wait at check in line another 2 hours, seriously? They have 12 elevators. We stayed on 7th floor. Many times waited 5min or more for the elevator. Oh and don't forget another $107 resort fee +parking fee on top of everything

Convenient location, nice beach front views.

Our stay was extremely frustrating, especially traveling with two young children. During our stay, the hotel lost electricity, and we ended up waiting over an hour just to get an elevator. Trying to manage luggage and two kids in that situation was incredibly difficult and stressful. When we finally got access to the luggage bins and started putting our luggage in them, the workers told us that we should have never done that. If guests aren’t supposed to use the bins or handle their luggage that way during an outage, there should have been clear communication and staff assistance available—especially when families are already struggling to navigate the hotel without power. I understand that power outages can happen and may be outside of the hotel’s control, but the way the situation was handled and the lack of communication from staff made an already difficult situation much worse. Traveling with children is stressful enough without being left waiting for over an hour and then being reprimanded for trying to manage our own luggage. I expected much better communication, assistance, and customer service from a hotel in Hawaii.

I loved the resort feeling of the pool!

Our room was very nice, clean, and modern. Staff was friendly and housekeeping services were really convenient. Our towels were always restocked, trash emptied, and received new bedding. Thank you!!!

Great place for families shops and food all around fun in the pool and the wonderful beaches

Bathroom had a weird smell but other than that great stay great location

It’s a large resort, with all the amenities you could ask for additionally it is perfectly located at the heart of Waikiki

Good place but wasn’t possible to have late check out, even though I rented 2 rooms