橘郡凱特拉大道美洲長住套房酒店 (Extended Stay America Suites Orange County Katella Ave)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

They gave me a room with a clogged toilet; they really need to be more aware of what they're offering :(

The staff is polite and very friendly. This place is located in a nice area. Easy walk from the Honda Center. Parking included. Breakfast provided was coffee, hot water, packaged oats, and small muffins. Room we stayed in smelled like a chemical that smelled like maple syrup and the room seemed to have a cockroach problem recently. Room was cleaned well enough considering. Our stay was good.

Hotel smells, water was running in the bathroom constantly, first room they put us in the bathroom had no light in it.

I know I wasn’t going to the Ritz for what I paid, but the rooms were dark and very old smelling/feeling. Location was the best part of this place. But trash cans were overflowing outside by all exits, hallways were dirty at times and the beds had what felt like gauze comforters. Again, I knew I wasn’t getting the best for what I paid but I’ve stayed at other extended stay-type properties and got a lot more for the same price.

Not clean, ac not working, dirty hallways and rooms, no breakfast just coffe and snack, poor maintained

The building needs so much work, and code violations all over. Lack of City oversight from Inspectors and understaffed is a complete disaster. Patch up project work to appear up to date is a failure and completely understaffed from front desk to concierge to property maintenance and management. On weekends trash and basic cleaning is not around due to staff shortages; Those that work are overwhelmed and overworked and underpaid. Extended Stay needs to step up and go floor to floor and redo and update facilities across the board. Electrical hazards present which is beyond wrong in rooms with shooty failed hot plates and microwave s that don’t function correctly. From what I’ve heard majority of Extend Stays in Orange County, CA have fallen to disrepair on some level and the customer still pays full price!!

I had to wait over an hour for the checkin as the hotel could not find my reservation due to some issue. The hallway had a weird smell. The shower faucet kept dripping. The blankets felt wet.

This hotel is located in a prime location. It’s in the same parking lot as a movie theater, Starbucks, Chili’s and Tilted Kilt Tavern. Across the way is the Honda Center and Angels Stadium. Plenty of food, gas and attractions in the area. The hotel itself though, needs A LOT of improvements. The hotel is rundown on the inside. The lobby, throughout the halls and rooms had paint chips everywhere, and the floor was dirty. They needed to vacuum throughout. Our room had a fantastic view but the room needed improvements. So many paint chips on the walls and doors. The furniture had damage. The bathtub faucet ran non stop both nights. We let the front desk know but no one came to fix it. We had already “used” the room, so we didn’t switch. We also asked for late check out which was approved for a $25 fee. Day of check out, housekeeping knocked on our door twice. They had no communication with the front desk to let them know. Staff was nice but not the most professional.

Not a very clean or well maintained place. The place is run down. I would only stay here only on emergency.

They just need to put out some hand lotion.