美居紐卡斯爾飯店 (Mercure Newcastle)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I regularly stay at the Mercure in Newcastle without any issues. My most recent stay was probelmatic and help from staff poor when I contacted them about the issue. The TV's at the Mercure in Newcastle are very basic, not like most hotels at this level, and all other Mercures that I have stayed in across Australia - some examples in NSW - Penrith, Goulburn, Blacktown where they would go out of their way to assist. At Newcastle they use Chromecast, the room I was in did not work, contacted reception and was told, of many of our TV's will not work using the Chromecast, it is an internet, hotel wifi issue. I said I am in room 505, can you do anything - a very blunt "no, room 505 is one of the problem rooms"! Also, room 505 faces the front and the nightclub or whatever it is across the road is a nightmare for noise, usually worse on the weeknd but something must have been happenning there earlier in the week as I was kept awake both nights with massive bass noise. Fells like a sonic boom! Much better I have found if your room faces the rear car park. Again - no help.

Shes a bit tired. But fine for a night or two. Staff were super helpful

Very good and polite receptionist and all staff handling breakfast table.

Noisy, night club next door.

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Great staff Little things overlooked

The greeting when checking in was very cold and unfriendly… A smile would’ve been welcomed! a welcoming attitude would’ve been nice too. Nothing about the services were explained nothing about the meal. Nothing about the Internet or anything along those lines. It was just a very cold and what seem to be a robotic check-in.The hotel is very outdated but comfortable There weren’t any USB charges that I could see in the room. The beds were comfortable. unfortunately there was no body wash in the bathroom. It was completely empty.. check out process was easy and quick

bathrooms are dated with step into bath / shower hotels.com silver members offers like free parking not provided no upgrade or free bottle of wine / free breakfasts

I didn’t attend the pool

Everything is good! Great experience over there! Tnx!