黎牙實比東方飯店 (The Oriental Legazpi)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Awesome

Clean but rooms dated. Shower was small not enough hot water. Pool was good but had trouble getting towels. View of Mayon is superb. Bed was comfy. Breakfast was nice. Overall worth it for view and pool and breakfast buffet

Faucet needs some maintenance.

A room with a view and spotless

No towels when we came in, I have to ask multiple times and came after 5hours and gave 2 only and we are 2 adults and 2 kids. And there’s falling out decayed wood/dust from the headboard of the bed.Water heater not working properly, it will be super hot and then super cold. Our next day, my kids are taking shower and suddenly water stopped. We called and said they run out of water amd have to refill. During breakfast we saw german cockroach under our table. Only nice there is the pool with the view of Mayon Volcano and overlooking to the city. Not a good experience for our first time.

Staff are polite & friendly,offers help.However maintenance took a little time to fix problem in the room.Closet creaking badly-quick oil in brackets maybe?The bigger pillow,unusually big & hard -so uncomfortable.Sad coz it's beautifully located.Kids running in the hallway,guests doors kept open & you hear voices echoing in the hallway @ night.There should at least be rules in place for that.Plated food in the stead of breakfast buffet was horrible.Wishing them luck.All in all I appreciated the staff.❤

Inconsistency and miscommunication amongst themselves are gonna hurt their business in the long run. Although we love the hotel and has been going there for awhile, we won’t be going back We reserve a room for 4 pax. First day, they made us pay for breakfast because they only give breakfast for 2 pax. So we did. Our 2nd day, we were surprised coz the staff helping us went to the front desk to double check our booking. We were told that we don’t have to pay extra since our reservation is for 4 pax. We told them that they made us pay for 2 pax on our first day. They told us we shouldn’t have coz it shows that our reservation is for 4. They won’t refund our money.

Inconvenient to everything

service and amenities

Breakfast choices is very limited, management can’t control unruly and loud guest (mostly students) past midnight