馬美遜伯明翰飯店 (Malmaison Birmingham)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Excellent experience as always.

top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped. Food options in the bar a bit limited. would stay again.

Hotel fine for a quick stopover. I thought Malmaison was a little more upmarket than I found it but room was a good size, clean and the bed was comfortable - my only complaint was that you could hear a lot of voices from the corridor and adjoining room but this didn’t continue too late into the night. Reception staff were pleasant enough but slow and unable to help with basic questions such as ‘where can I find a postbox?’. The hotel was in a good location for what I needed and I would stay again should I need to be in that area.

Excellent stay, excellent staff. Only note would be lack of plugs by bedside, not the end of the world by any means. Would stay again!

Great modern hotel in central Birmingham. Has a small spa on site which you can use at a discounted rate as a guest. Was surprised to see there wasn’t a pool there but other facilities you can use. You can’t prebook the spa which is a shame, only hope there’s availability on the day. We had an issue with the drainage in our room, however once notified, staff were efficient at relocating and upgrading us for the inconvenience. I found staff to be very polite and attentive. Perfect location for wandering down to the bullring too. Also as a Starbucks onsite!

Only glitches were being given a twin when we booked a double and too speedy serving breakfast, brought out whilst still eating, cereal bowl in hand while breakfast in front of you not the best but ok. Food is good, ate in the restaurant and staff really friendly. Will be back again, these are the only grumbles and we stay here frequently

Staff on property are great - very kind, helpful and will go out of their way to help you out best they can. My room, a suite, was a bit Worn Out in general. The couch was a bit stained and very worn looking, the ottoman was collapsed on one side, a bit unsightly. The bathroom was pretty large and nice, however, the shower handle came off and it was very hard to get the temperature to the right hot or cold - I mean very challenging. The room was a bit dusty - the air vents needed new filters for sure. and lastly the best thing was the Air Con worked great - it was hot while I was there, and once the air con was turned on for the trip, it worked excellently.

The room was good a couple of niggly issues that we did mention to reception. The staff were all very pleasant and helpful.The breakfast was really good ,the continental was varied ,fresh and tasty.The cooked breakfast i had was good.

convenient near the train station. Clean and well maintained

The hotel is looking dated and tired. The bar and public area are nice enough but the rooms really need updating. My room had hardly any water pressure. It was difficult to brush my teeth let alone take a shower.