埃爾登豪華套房飯店 (The Eldon Luxury Suites)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

A really nice spot that fills all basics requirements except restaurant or breakfast. Vending machines for nighttime munchies but go in prepared. Clean comfortable spaces and kitchen with appliances there for BYOF (food). Centrally located and accessible to many shops. May want to park and walk. No parking in front of the hotel for any kind of luggage drop-off so please plan ahead. Hotel location is on a busy street with two lanes so you can’t stop n hop. Hope this helps the next person 😏.

Needs updates

N

As comfortable, the rooms is clean and respectful people I don’t mind going back there

Clean and spacious room

The hotel staff was friendly, professional, and genuinely helpful throughout our stay. They made us feel welcome and provided good customer service. However, the property did not fully match the description and photos on Expedia. Some of the advertised features and overall expectations were different from what we experienced. I believe the listing should be updated to accurately reflect the property so guests can make informed decisions. Overall, the staff deserves recognition, but the listing should be more accurate.

This was my third stay at this hotel, and unfortunately it was my worst due to inconsistent policies and poor customer service. During my previous two stays, I paid a $35 early check-in fee when checking in before the standard time. This visit, I was denied early check-in altogether. While I understand policies can change, consistency and communication are important. The biggest issue was the front desk clerk during check-in. After resolving an issue with the reservation name, I was told the security deposit would be $150 for a one-night stay. Ironically, the deposit was more than the cost of my one night’s room before taxes. On both of my previous stays, the hotel only placed a $40 per-night hold on my card. When I politely asked why it was different, I explained that I had bank records showing the previous deposits. Instead of offering an explanation or saying the policy had changed, the clerk repeatedly responded, “$150,” with no courtesy, apology, or professionalism. If policies have changed since my last stay in May, that’s understandable—but customers deserve a respectful explanation, not hostility. Sadly, the poor customer service overshadowed what had previously been enjoyable stays.

Very nice property with large rooms and a small dinette with fridge and cooktop. About 10-15m walk from Metro. Safe neighborhood, we had no issues.

Highly recommend if traveling to DC. Very clean, so much room, and very affordable.

Clean, ironing board and iron, plenty of towels, good climate control. Proximity to the W. Washington Convention Center can't be beat. Everything you would expect in a suite. Only suggestions would be 1. offer bottled water, even if not complimentary, and a few snacks for sale. 2. separate, quality shampoo and conditioners. Thanks!