邁阿密YVE酒店 (YVE Hotel Miami)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

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Good stay for cruising

The elevator has been out of service for an entire week, and unfortunately, the response from the staff did not reflect the level of concern I would have expected. After a long trip from Spain, I arrived at the hotel expecting to be able to access my room without difficulty. Instead, I had to wait approximately an hour in line just to use the elevator to get to my floor. What was especially disappointing was seeing all guests, including those with disabilities, having to endure the same situation simply to get from one floor to another. I approached the Concierge and asked for the General Manager’s contact information so I could provide feedback and express my concerns. I also explained that, given the circumstances, I felt priority should have been given to guests trying to access the elevator rather than staff. Unfortunately, the Concierge told me she was unable to provide that information. Overall, this was a very disappointing experience. Because of the elevator situation, guests were unable to fully enjoy the hotel’s amenities or services, and the inconvenience significantly impacted my stay. I believe this situation should have been handled with greater urgency, communication, and consideration for the guests, particularly those with mobility challenges. I hope management takes this feedback seriously and addresses both the elevator issue and the way guests are being supported during such disruptions.

The hotel was clean and very nicely decorated. It was very conveniently located near the Cruise port. The staff was very professional and accommodating. Our plane landed a bit early and I appreciate that the staff allowed us into our room a little bit earlier than usual check-in time.

Broken elevator needed to use stairs this is the second time I stayed here and second time same elevator was broken

We stayed here the night before our cruise. It was a beautiful hotel. Close to all amenities

Okay for quick stop

Personal muy atento y capacitado. Hotel limpio y muy centrico. Buen restaurant para desayunar, pero abren muy tarde para el viajero mañanero. Tienen que trabajar urgentemente el tema de los elevadores. Tienen dos elevadores, pero solo funciana 1.

Loved the location. It’s convenient, walking distance to stores and restaurants. Top notch front door staff. Room was clean and comfortable. I’ll definitely stay here again.

Everything is perfect 👌 BUT the elevator had problems and I heard that this always happens, they do not follow up. It is central and everything is close, mainly for cruise passengers.