EMAAR GRAND

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The only thing you need to stop you make people pay breakfast online and when we go to the hotel, the hotel say we did not pay when I was to the front desk. Three people have the same problem so that is not fair

Nice staff clean place

While lobby of the hotel is really clean and smells good and having decent proximity to Haram for the price (~15 mins walk), the toilet is very dirty. You can tell no thorough cleaning is done in the toilet for the longest time. The rugs smell and you can visibly see sentiment of dirts in every corner of the toilet despite the black tiles!!!!!

If you going for chilling very nice hotel but we going for umrah . When i go for umrah i don't like to missed 1 prayers in haram but this hotel not convinced for 5 times prayers in haram. Especially like me health conditions . It's quite far when you back from prayers, all gate get close. You need to walk 15 minutes. Then many millions people crossing the road , doing shopping. Beggars, footpath close by those silly womans for there cheap staff sailing . It's not easy for health problems people. In shaa Allah next years i will avoid long distance hotel.

It was not the best experience. There were leaks in the bathroom. The csdpet was not clean. We were not placed in the same floor even though we were promised this would be done.

Good staff

It's a matter of mistake in location of hotel and a matter of few second when I realised that I made a mistake in location of the hotel then I lost the money which I know is still in the agency. So your agency is gluttonous and greedy.

Bed were clean and comfortable and food was nice

first off the walking distance isn’t actually 17 minutes, i would say much less. you can see the clock tower from the hotel. the rooms were good, it took us a while to figure out the AC but that’s ok. breakfast was 3/5. they dont really change anything except like two dishes daily but other then that it’s fine. the staff were friendly but sometimes it was difficult to find the receptionist or talk to them because they would stop the conversation they are having with you to go and talk to someone else, very annoying but what can i do. overall you get what you paid for so in the end it wasn’t bad but i wouldn’t say it was good. will probably get the hotel in the future tho we will see inshAllah. first picture it what it looks like walking in and the second is the view from the window(it was the 5th floor)

Great hotel, amazing stay, staff mamager very helpful