貝爾納多斯水療旅舍 (Bernardus Lodge & Spa)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Beautiful Property and amazing landscaping. Our room had a large hedge of flowering star jasmine right in front of our room patio area. I'm very allergic specifically to star jasmine so we couldn't enjoy opening the back patio door or sit out for very long. . Might be good idea to ask if there are any specific plants that may trigger allergies? Aside from that, all was fine. We appreciated all the complementary goodies in our room.

While we have always cherished our stays at Bernardus, this visit was somewhat disappointing. The front desk staff appeared distracted by their own conversations, which detracted from the usual warm welcome we’ve come to appreciate. Typically, a complimentary beverage is offered upon check-in, but this time we missed out on that special touch. We hope to see the attentive service that makes Bernardus truly exceptional. In addition, we always book the garden room. Unfortunately, Mirabella said the room we had booked was already allocated. She proceeded to give us a room up a flight of stairs, which was unacceptable since my husband had knee surgery. Because we booked through Expedia, they were not as accommodating. We ended up in an accessibility room. Although the hotel was not fully booked, it seemed very odd.

Great experience! Great view, and room is super clean. Bathroom is bright. The shower was upgraded! We enjoyed the drink and snack prepared for guest and they are free! Definitely will come back.

Tbd

Beautiful property with great potential, but falls short of 5-star pricing. Lacked the attention to detail and hospitality expected at this price point. We were on the 1st floor with not much views and loud upstairs neighbors (evening and early morning). Definitely recommend requesting an upper floor. Disappointing restaurant. Dinner main dish was way oversalted and breakfast croissants tasted like reheated frozen pastries. Also, zero acknowledgment of my birthday during the stay.

Could live there

Great

The Lucia server staff was excellent, but food seriously overpriced and menu was fairly unimaginative. Prices on alcohol drinks very high. Front desk staff seems reactive rather than proactive. Check in process was overly lengthy and clumsy.

Stayed here four years ago and loved it. Came back this time for our anniversary, let the front desk know the occasion upon arrival. Resort didn’t make any gestures to make the occasion special the entire stay. I let the front desk know that the glass divider for the shower had a large crack running through it. There was a stain on the bench at the in room dining table and the outdoor fireplace wasn’t working. The resort was not busy. The only offer provided was to move us into a room with a less desirable view. I declined, they completely ignored the inoperable outdoor fireplace for three days. Calling room service often took 2-3 calls to get someone to answer the phone. The stay was underwhelming. For this price I’ve had better experiences and service. We also traveled with our kids. At times it felt like we were at a 60+ resort, did not feel family friendly.

Great amenities and great views