西湖珍珠套房 - 由佩加西集團管理 (Westlake Pearl Suites - By Pegasy Group)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

This was my first time staying at the property and I would stay there again. It is in a nice location for traveling by motorbike.

Slow check in. Continental breakfast.

This is purely on the property - it was an awful stay. Cockroach type bugs, hair on the bed and unclean rooms. It’s nothing as advertised. The staff was nice enough to offer us a free ride to airport for our uncomfortable stay. However I would’ve rather stayed elsewhere and not had any of these issues.

Worst hotel experience ever! We had to deal with these bad people at the hotel who lied and cheated! We had to call the local police because they illegally charged us. The local police agreed with us and they agreed to We had to call our credit card company to dispute the charge. This is the only hotel we have ever had to move out early because we did not feel safe with these people. Notes: I travel internationally for work and leisure from United States to Europe, to Asia, to Africa, South America.

The staff is friendly. The manager is very helpful when I need help.

good location with plenty of amenities nearby. room is clean and staff altitude is excellent. one thing i dislike is the shower area which is a bath tub. it is quite slippery when wet. It can be a safety hazard for elderly. suggest to have breakfast at cafe nearby.

nice hotel in a good location

The staff service is very good, the room is as expected for the price. The surrounding is great for walking around the lakeshore, local food, banking, bakeries, shopping. A quieter area than Old Town & Hồ Gươm.

very good hotel with great customer service. the staff are very friendly and helpful. rooms are a good value clean and quiet

great hotel good location, friendly staff. they also help with tickets and have breakfast there