内罗毕拉梅森皇家酒店 (La Maison Royale)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Everything excellent.

I stayed at La Maison Royale Westlands and found it to be a decent value-for-money option in the Westlands area. The check-in process was quick, efficient, and welcoming. The property appears modern from the outside and in the online photos, but in reality it is an older hotel made up of several connected buildings. While the age of the property is noticeable, it is generally well maintained. Upon arriving in my odd-size room, I found that the refrigerator was not working and there was no in-room safe. To the hotel's credit, they responded promptly and provided both a replacement refrigerator and a safe shortly after I reported the issues. My main concern was the room lighting, which was insufficient. There was also an unusual issue where the room's power appeared to be linked to a motion-sensor light outside. Whenever someone passed through the corridor and the external light activated, the room experienced a brief power flicker. I requested additional lighting, and housekeeping informed me that the bulbs would be replaced the following day. However, this did not happen during my stay, as I was later told the maintenance technician was unavailable. That said, the staff did provide a table lamp upon request. Overall, while the hotel has some maintenance and infrastructure issues, the staff were responsive and tried to address concerns whenever possible. Considering the price and the location in Westlands, I believe it offers reasonable value for money.

Great all around and a nice price

👍👍👍👍👍

Very helpful, accomodating, and pleasant staff. Convenient restaurant. Basic, adequate rooms.

It was ok

We asked to clean the room and to clean the room , but the cleaner just came and removed the sheets and disappear. We had a

I ordered a room with one double bed and the hotel confirmed it prior to the arrival. When I arrived at the hotel late at night I figured out that they put two twin beds and connected them together. Part of the staff is very rude and not friendly at all. There was an issue with the AC that the hotel just could not solve for long time. One morning the cleaning staff decided by themselves to clean our room though we did not ask for it. We had to wait too long to come back inside the room after the breakfast. Too many problems without quick and effective response.

Staff were friendly and very accommodating.

This is a very good location - convenient for moving around as well as amenities like photo copying and eating. The bed is comfortable, the bathrooms modern. Very good price.