马德里卡斯特利亚纳希尔顿嘉悦里酒店 (Canopy by Hilton Madrid Castellana)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Brilliant hotel! Location is great with only a 10 minute walk to the nearest metro station which is needed to get to the historical centre of Madrid. Taxi from the hotel to the centre is around €12 and takes around 15mins. The hotel was superb, spacious rooms, comfortable bed and the hotel staff were very nice. The roof top pool and bar looks fantastic. The hotel also has a transfer room to shower and change after checkout, which was ideal having a late flight home

I really enjoyed my stay at this hotel. The property is modern, comfortable, and located in a great area with plenty of shops and shopping malls nearby. However, it is quite far from the main tourist attractions, such as Plaza Mayor and the Royal Palace, which are about a 25-minute drive away. I only stayed for one night. The only thing I didn’t like about the room was that the lighting was a bit too dim for my preference. I also wasn’t a fan of the bathroom layout, as the shower area is separate from the main bathroom. That said, these are simply personal preferences and did not take away from my overall positive experience. I would still recommend this hotel.

The rooms were clean. The surrounding areas were not as clean. The patio next to the gym was dirty. Breakfast was great! There is a lot of meandering people in the front in the early morning or late at night because of the nightclub in front of the hotel. Check-in lines are looong waits, and trying to talk to someone on the phone was very challenging. I was on hold for 30 minutes at least at 2 different times and was unable to connect with someone. I would say it was an overall 3 out of 5 for service.

Front desk staff do not know how to manage check ins and often was an extensive long wait to check in and the rooms broken air conditioning and refrigerater not working. Was switched to a different room which all did work but there many complaints about the same issues. Convenient location. Can walk everywhere easily. Good breakfast.

Excellent location, very convenient for shopping and really close to Bernabéu stadium . Restaurant and bar are a plus .

Good option

Sylvia and Sebastian were so helpful honestly they helped with directions and any questions we had We had an amazing stay here I highly recommend this hotel to others

The air conditioning didn’t work, light on the room didn’t turn off and elevators took over 10 minutes to arrive. Definitely want my money back

A great hotel in the heart of Madrid. Also perfect for match days

Do not book here the staff is rude and not helpful. If your wanting to try to check in even a minute early they will not allow you to you have to wait till 3pm on the dot. They gave us a hard time when my two year was not in the reservation even with us already having two rooms booked. They will talk about you in Spanish and believe they don’t understand but they mistaken to know I did know what they were saying . The manager was no where to be found too them 45 min to find her. Once we finally got room the room smelled terrible! Like a sewage smell. I do not recommend this hotel to any one I will not be returning.