济州岛新罗酒店 (The Shilla Jeju)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Can’t say enough good throngs about this hotel. It was family friendly but also good for chill wellness girls trips and couples. I would highly recommend

Xxx

Everything was great.

I had to ask for a different room they advertise tennis they don’t have tennis

The property adheres to high standards—sadly becoming rarer in many five-star hotels.

Excellent hotel. Service was top notch! Room was checked and straightened multiple times a day. Comfy bed with excellent bathroom amenities.

Always stay here when I come to Jeju. Can't complain. Clean room and friendly stsff all the time.

The hotel is a bit dated and showing its age. For the price they don't include much with the room. Beds for the pool are extra cost. Basically everything is going to cost an extra fee. The breakfast was expensive and not worth the price. The hotel is very expensive and not worth the price. They seem to be obsessed with squeezing every penny out of every guest as much as possible. And we had to wait in line to check out. Not a great stay. The facilities are not so good that they live up to the price. The hotel could definitely use a remodel. We won't stay here again.

Friendly staffs

The Shilla Jeju is a truly excellent hotel, but what impressed me most wasn’t the design or the facilities it was the staff. Every single team member was outstanding. Polite, attentive, and genuinely warm in a way that went well beyond what I’d expect. I travel often to Europe and the US and have stayed at many hotels along the way, but honestly the service here was better than anything I’ve experienced at hotels in either region. The management really should look after these people they absolutely deserve a raise. Hotels like this are only as good as the team running them, and Shilla Jeju has clearly got something special. Would happily return.