银河湾度假村 (Milky Bay Resort)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The rooms are beautiful! Staff are great and helpful. I will stay again 100%

Had a great beachfront room, staff were very friendly and food was great!

Great location, wonderful hotel and staff. A unique place that has its own thai charm. Highly reccomended and would look to stay again. Thank you to Bobbies and staff.

The room was clean, large, lovely roll top bath, mini bar and separate bathroom. Top notch

Clean room, very helpful staff & reception! They helped me out a lot, transfer to ferry, taxi (because i didn’t rent a bike), used their phone etc.

The property is undergoing renovation but has a beautiful outlook and will be wonderful when finished

This review is mixed as the property was great! but the 'bait and switch' on the rooms we booked was TERRIBLE. Front desk when we arrived was frustrating and unfriendly. Did not want to help us and did the bait n switch on our rooms. then after us upgrading our rooms from the bait n switch of a room lower than a back packer room, to a room that we could comfortably survive in, things were OK. Except the upgraded room that we had, had a misfunctioning air con for the full 4 days we stayed here. The front desk was good at the end of our stay and did not make us pay for the room as we had zero sleep for 4 days with no aircon and then zero water for 1 day. But the resort was nice and the pizza was good. WARNING is the rooms that we booked does not exist on Milky Bay's or Expedia's website anymore. And we saw another group got put in those 'bait n switch' rooms and we asked them if that's what they booked and they also said that was not what they booked and the resort would move them to an upgraded room (which we and they had to pay for) when there was room available. We were a party of 12 people in 6 rooms. Again, the resort is pleasant and nice, but make sure the rooms you book EXIST on the website before you book. Expedia support team was great and consistently talked with me over the problem we had, but in the end Expedia made the best offer they could to us for the inconvenience and it was accepted on our part.

This was our 10th Visit to the Milky Bay Hotel, and to our total surprise, the resort underwent a major renovation since we last stayed there, and it is absolutely beautiful!! We had a stunning room, and the staff that's become like family treated us like royalty. Well done on the superb renovation, and the Resort will remain one of our favourite places to go to!! We can't wait to go back.

Lovely place to relax at, accommodation in the bungalows was lovely and the pool was nice. The staff though very attentive seemed to be doing this as their 1st season and kept getting things wrong with drinks and food orders. Quiet of a night time which if you just wanted to relax and have a drink and play pool is ideal or you have to go into town for 300baht (approx £7.50) for a lively night.

Very poor communication