蓬塔卡纳皇家海滩梦想酒店 - 全包式 (Dreams Royal Beach Punta Cana - All Inclusive)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

We arrived early, checked in and room was assigned. We were told to go eat lunch. Once we returned to the desk . Young lady was at the desk, gave us keys. Luggage was taken upstairs, and the room was not what I paid for. I requested double beds, terrace and jacuzzi. That room had neither. King bed and balcony with bushes and no tub. The bellman called the desk and I spoke to the lady at the front desk. She said that is what was in the computer. We went back downstairs and she told me it was nothing she could do, since I made the reservation through Expedia. Which I have never had an issue with them. Proceed to call Expedia, the lady at the desk, said it was a mistake. She found our keys already sitting at the desk. What needs to happen is training for the associates, communication with one another when shift changes. Once my daughter got to the room. I still had a king bed instead of the double bed. So I ended up getting a twin bed. Unsatisfied with that. Food choices onsite were not good either. Not enough seafood choices, music was not versatile enough . Needed more restaurants. But it was cleaned and seems to not have enough as far as cleaning crew. Entertainment was a little boring.

Very nice

Pool

The staff was amazing!! The service was also amazing! I would recommend this RESORT TO ALL FRIENDS AND FAMILY

I love the tropical vibe and how friendly the staff were l. The only thing is that the tray collection for room service? They took the entire dad to remove our breakfast trays and room keeping sometimes skipped over our room when we were not in the room... The entertainment was great, the activities was excellent and we would definitely recommend persons and also visit again with the family.

Very good experience. THE PLACE IS VERY LARGE AND SPREAD OUT, WITH A TON OF WALKING.

Muy buena la atención en las barras y restaurant d bufet excelente

The food on the Dreams side was not very good. The Preferred members food choices were much better. Please improve the quality of the food for guest that are not on the Preferred side of the resort.

Beautyful

Excelente servicio, su personal muy amable, las instalaciones muy cuidadas y limpias. La comida muy buena y variedad.