海伦酒店 (Hotel De Hallen)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

This was our third stay at the Hotel de Hallen and honestly not as good as previous visits. The location is still excellent - walking distance to lots of things. But the check in was quite a disappointment. In the past the staff has been helpful and cheerful and happy to take our bags if we are early. This was not the case on the most recent visit. While we did finally get to drop bags, when we came back at the appointed check in time, the staff was not ready and was conducing a long, intense discussion at the desk. Overall, would still recommend. But definitely things have changed since previous visits.

We enjoyed our stay at Hotel De Hallen. Thanks to all the cleaning/housekeeping/front desk staff for making our stay so comfortable. I thought the rooms were always so clean when we got back to our rooms in the evening, which really made our stay more relaxing/enjoyable. Breakfast was included with our stay, and we always enjoyed the spread. Please note the layout of the rooms: The bathroom sink is somewhat open to the room, so if someone is sleeping and the other needs to use the washroom light, it lights up the room. The space is a bit intimate, so consider that when travelling with another person. The location was great - we loved how it wasn't hectic and busy, but there was still so much to do in the area, and it's accessible by tram to the downtown core. If you're feeling hungry late at night, you can always pop over to the food hall,​ too.

Amazing hotel in Amsterdam! The rooms were spacious, modern, and exceptionally clean. The breakfast was excellent, offering a great variety of high-quality options. The hotel's location is ideal, with most museums and the historic city center within a comfortable 30-minute walk, making it easy to explore Amsterdam's main attractions on foot. The only downside was the pillows, which were not very comfortable. Other than that, it was an outstanding stay, and I would highly recommend this hotel.

Check-in procedure: Inefficient. It took 25mins to check-in, despite doing so online the day before & using the automated check-in as advised. This would have been bearable had the staff been friendly, communicative or offered any explanation or for the delays. They weren't and didn't. Rooms: Described as Atrium View. You have a window facing inwards to the hotel ground floor where guests sit or walk past & where the cleaners store their laundry trolleys. You can see into the rooms even with the net curtain drawn. If you want privacy/ to change/ use the bed, you'll keep your curtain drawn. Not for people who like natural light or a view. The bathroom is spacious, huge bath!, the fan stays on at all times not just after use, so the sound can be irritating. The concrete floor has stains to reflect its previous industrial use. I liked this but others may worry that it's unclean. Cleaners: rooms are cleaned 2pm-5pm so you might go out for the day, return to your room to freshen up for the evening to find it's not been done yet. Glasses from the bar aren't collected from your room during the stay. Bar: on display are spirits, whisky etc however they can only serve you beer or wine, which are not on display. Odd but worth knowing, Area: walkable to central, nice local bars/eateries/food hall/market. I've just noticed it's 5star - you'd be disappointed if you were expecting this. It's maybe overpriced. At a more reasonable price you'd be happy with something so quirky & nice.

Convenient and unique hotel. Tiny rooms but comfortable and excellent bathroom and AC for a hot summer in Amsterdam. Breakfast really good, plenty of food.

This is a fantastic hotel in a great location. We loved the industrial vibe mixed with the coolness that is very Amsterdam. We’d definitely stay here again on our next stay.

Unfortunately, the hotel cancelled our week long reservation since we were marked as “no shows” bc we checked in a day later (for some odd reason, our room showed as not ready yet when we tried to check in at 11 am so we left our bags and went about our day only to find out we didn’t have somewhere to sleep later that day). The reservation staff (other than actual reception team) was not helpful and basically said “so sorry, we can’t help you”. No offer to refund us or put somewhere else. They didn’t even offer one free night stay, we had to pay that out of pocket while we figured out what to do. Needless to say, it was a really disappointed way to start our honeymoon! The hotel itself is fine although you have no privacy or reliable wifi if you’re staying on the ground floor. Other than that, the room themselves were fine! Definitely wouldn’t pay more than $250 CAD / night as you could probably find better hotels elsewhere in the city.

Breakfast was included and excellent, great location and staff were helpful. The only downside was house keeping, on the first day our room was cleaned but towels were left on floor and nothing was refreshed e.g tea and coffee but on second day room wasn’t cleaned at all. Friends Leo stayed and had a similar experience. I would go back but it was let down by housekeeping

Air conditioning doesn't work. Despite multiple complaints nothing was done about it. Incredible stuffy rooms with no circulation. Unfortunate as the rooms were lovely just unable to get a good night's sleep as uncomfortably hot

Hotel was in good location. Breakfast limited but perfectly good. Hotel itself is in a old industrial shed and is quite basic but the rooms were fine. Room cleaning was intermittent.