美洲嘉年华坎昆别墅酒店 (Fiesta Americana Cancun Villas)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Muy buena ubicacion, cerca de la zona del Coco Bongo, oxxo, farmacia guadalajara al cruzar la calle. El hotel esta junto al mar, tiene buenas alberca y sus instalaciones no son nuevas pero al menos en el cuarto donde me quede todo se miraba relativamente bien, sin ningun detalle. El problema que tuve fue mas con el personal, desde el check in, comentamos que pues estabamos cansados despues del viaje, de que rentamos un automovil y de que nuestro vuelo fue en la mañana, queriamos llegar a descanzar, pero en vez de entregarnos el brazalete, nos mandaron con el concierge que iba a empezar a darnos una platica sobre su tiempo compartido a lo cual mi esposa le dijo que porfavor no porque ya estabamos cansados y queriamos bañarnos y descansar. Lo cual la persona se dio cuenta, y dijo ok vamos a su cuarto, no sin antes hablarnos en el camino sobre el desayuno buffet y una platica, lo cual no pusimos mucha atencion y ya por cortarle la platica le dijimos ok, y nos empieza a presionar con que si a que hora, y nosotros asi de que , sabes que no tenemos hora, venimos super cansados, y no fue hasta que mi esposa prendio la regadera y dijo me metere a bañar que la persona, dijo ok ya me voy despues me pongo en contacto con ustedes. Total al otro dia desde temprano suene y suene el telefono, nos despertaron. No fuimos, y todavia no estaban "casando cuando pasabamos por el lobby, fue incomodo no estar agusto en nuestro propio hotel, entiendo que es su trabajo, pero deben de tener empatia.

It was a good experience

Sometimes was too noisy during the day.

From check-in to check-out everything was great! We stayed 4 nights and we loved it. We had 4 rooms and they were all clean and kept clean with daily service. The tub is a little tricky to get in and out of due to the height. The toilet is seperate which is nice when you have several people getting ready. The balconies were spacious and had great views of the ocean and the pool. Sadly we weren't able to swim at the beach due to the seaweed. We were hoping there was some kind of cleaning process for it but I guess there isn't. We had fun playing lotería in the pool and relaxing in the jacuzzi. We also went down to the lobby one night for karaoke and it was so much fun. We had pizza from the Italian restaurant on site and it was delicious. Across the street there is a taco place you have to check out called Don Gori's. The food is great and the service too. There are several shopping options within walking distance my birthday is in July and I hope to go back and explore some more! The staff at the front are very nice and always offering to help. Laundry is free just get soap and you're good to go!

It’s a great place with helpful staff. The hotel is in a great location.

Alright I expected nicer amenities based on pictures

The sargazo in Cancun was a nightmare, never imagined all the beaches in the hotel zone affected by gulfweed. 😞

Staff were very nice and polite. Pool was clean and weel maintained Room was spacious

A+

Hotel has no beach, we had to drive to a public beach which was a better choice. Hotel wanted to sell me a day pass to another hotel. I didn’t use the pool and spa.