杭州香格里拉酒店 · 水知心居 (The Silk Lakehouse Shangri-La Hangzhou)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

This is definitely the peak of aesthetics when it comes to the ‘neo-Chinois” style. Breathtakingly beautiful down to every single detail. Even the dinnerware for buffet breakfast is gorgeous. Staff are warm and welcome. The only downside is, there’s not much of sound proof. As a top-notch luxurious hotel, they can definitely pick more expensive windows. I was woken up several times at night by people coming out of the hotel or truck unloading. Their old counterpart, the west building, being built in the 1950s, is actually way much better in terms of sound proof. Just close the window then you can’t hear anything from outside

我覺得整體的體驗10分好，特別是職員的服務態度，不是一位、兩位，是整體的職員培訓得10分好，細節上我亦10分欣賞

New hotel with wonderful decorations and facilities. Amenities were sufficient, staff were friendly nad helpful

The most beautiful and enjoyable stay. Hotel is just a year old, the amenities are beautiful. They offer daily cultural experiences like making scent tablets with a master incense maker. Beautiful pool as well although we would’ve enjoyed a warmer pool in early spring. Breakfast amazing, semi- à la carte with a buffet of fruit and pastries. Staff most accomodating as well. I’d really like to come back. The only less desirable thing was when I was loading the car on departure, a staff member came after me for payment of a stock standard canvas shoe bag that I had taken from the room. Those weren’t clearly signposted as for-sale items are usually available to us for taking so it somehow made the experience slightly weird for me especially for the price that we paid.

It’s a stunning property with incredible staff and amenities; very thoughtful to the tee! I’ll definitely return again if visiting Hangzhou. It’s the kinda hotel you can truly rest and reset. Really enjoy the interior too. The bed is very comfy!