This was really good. Our hotel was in the city only (please mind, if your hotel is far away you won't get the pickup), the guide came before time & spoke really well. He then took us around the streets & gave good inputs on shopping & the culture. He then took us to CHA CA LA VONG restaurant, which is a famous one operating from 1871. The fish there was yummy! Then he took us to a coffee joint & had egg-coffee!! Then the water puppet show was fantastic, but please try to sit in the front otherwise you wont be able to take any video. Post the show we came back on our own. When in Hanoi, definitely take this.