Hyatt Centric Cambridge

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Lovely hotel and very comfortable stay. Value a comfortable bed which this def was! Shower fab! Could do with some touch up on painting but only a niggle!

Reservation wasn’t available at checkin

For the first three days of our stay, the AC was nonfunctional in the guest rooms. Rooms were 80F. There was no ETA for repair, front desk staff was untrained and some personnel were rude. We moved to a different room and the new room had a clogged sink and there was no maintenance person available to fix it. We left for 24 hours and the drain was repaired and the AC was kind of working. I reported my problems to Hyatt Corporate, hopefully some of my recommendations will be implemented. Not having any maintenance people available after 5pm is very risky. Poor training just exacerbates guest frustration. Hyatt can do much better

Very helpful staff, good location for our stay

The rooms are not 100 % clean. The A/C did not work because the resent heat wave, a member of the staff mentioned as well offered a fan which never came in my room.

Annoyed that the air-conditioning was broken throughout, the building is very hot without this. No fans or support from the staff with this.

Good experience

My room was excellent. Ordered dinner and drink. Waited ages for drink and eventually rather busy waitress came up with the goods. The one I ordered from had vanished. The vanishing waitress who took my food order, was careful to ask about food allergies. I told her gluten free please. When my prawn (actually shrimp plus one prawn) cocktail arrived it had bread with it. I asked if it was gluten free. ‘No’ was the reply. Took it away and brought some inedible presumably GF stuff which I didn’t eat and also rejected at breakfast. Main course was a celeriac dish which was very nice. It was 5 percentage celeriac, 0.5 percent green veg, the rest potato. I managed 1/2 the potato. I rest my case.

Was very nice stay

Arrived at 8pm. Room was still not ready. Booked a room with 2 single beds but only a double was available. Beds did eventually get changed but this took a bit of extra time to get done. Hotel is very nice in general and clean. Breakfast is expensive for what it is. Food quality is good but the eggs are poor and not the best. The other food at Breakfast was good. Stayed at this hotel as I was travelling to IWM Duxford the next morning which is only 15 minutes down the road so was good for this location. Hotel is easy to get to as its just off the M11 so good if you are looking for a stay over before getting to London. Car parking is a further £20 so take this into account when booking. Hotel was priced at £115 per night then add the car parking + £36 for breakfast (for 2 people) then it soon mounts up.