Turing Locke Cambridge

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Good location except for the parking and friendly staff

Good sized room. Unfortunately, as seen in many other reviews, the aircon was not working properly in the bedrooms. We heard others complaining too. Also a lingering unpleasant smell in one of the two suites we booked, and missing crockery. We have received a partial refund, but this issue really needs to be resolved, as it's clearly been going on for a while.

Awful experience and worse customers service. During 30 + degree heat, the air conditioning in the rooms want working. It was in the corridor and reception, but not in the rooms. When I raised it with reception they kindly told me I could check out! To add insult to injury, from 7.30am they had renovations in progress, so after a hit sleepless night, the room was vibrating too powertools. Talk to reception again and was offered partial refund, but as yet, that hasn't materialised. Really regret booking this hotel for my extended stay in Cambridge when most of the other hotels in Cambridge have been excellent.

The room was a great space and the reason we booked was for the use of the kitchen. When we arrived the last customers breakfast was still in the oven, the hotel staff were very apologetic and sorted quickly. The air con wasn't working (30 degree heat outside) and we had 1 fab for the room. We requested another but had to ask again for this. Staff were always pleasant and friendly. As previously mentioned the kitchen was a selling point for our stay. It would be helpful if washing up liquid was provided or a dishwasher tab so that dishes could be cleaned. Regular tea bags in the welcome pack would also be welcome. We used the nearby park and ride (18hours free parking) rather than the hotels £20 a day parking. Overall, good space, comfy beds but a few too many niggles considering the price.

Worse experience ever! Towels were dirty.. AC did not work.. TV did not work. Customer service and check in was a horrible experience. Did not stay a single night - had to get another hotel. Still waiting on a refund

This is listed as a hotel and is more like a serviced apartment. Your bedrooms are not cleaned daily. You do not have any benefits of a hotel. It was the warmest weather in the UK the weekend I stayed and conveniently the AC was only working in the reception. None of the rooms had AC working. We was offered a measley small table fan that was blowing warm heat. When I asked for a second fan I was refused as only one per a room. I explained the heat is a danger to human health suffering from health conditions and just laughed at.

We received an email asking us to book parking, which we did, but were told that it was first come first serve when we got there. Not a great start. Then the air conditioner did not work and failed to do so for the whole of our stay. There was also no remote for the tv. We eventually got one after a number of requests. The place is nice enough but I wouldn’t use it again.

The hotel is nice / functional but the air conditioning wasn’t working and the room was stifling hot with a window that could only open a couple of centimetres. We reported the air conditioning fault and they offered to reset which didn’t work. When we told them it still wasn’t working they offered 30% discount and said they couldn’t fix until Monday (we were only there one night Sat - Sun). At check out, after an uncomfortable night, I mentioned it again and they said the whole hotel was affected and it had been a problem for a couple of days and they didn’t know how to fix. Therefore I’m not sure why they didn’t tell me this initially when I first raised the issue. Therefore whilst I recognise problems do occur, I think the staff handling of the situation was poor, with poor communications and 30% discount doesn’t cover a night of disrupted sleep.

Aircon was broken on the hottest week, which is fairenough and out of their control, However the communication of this was poor, When i checked in, had an issue with the TV so went to the desk to have a receptionist check out the tv, I asked about the Aircon and she promised that she would reset the aircon, implying that would fix it. I then asked for a fan when it was clear this wasnt going to work first on the whatsapp group when i got one reply saying they would look into it for me and confirm shortly. There was no reply for over an hour until i went down to the front desk to ask in person. to the reply of "we dont have any fans left". i was then promised i would get a fan in the morning before i got back from work. i return to the room after work to no fan. i then asked the front desk where my fan is, to the same reply of "we have no fans". which is understandable but to lie and fail to communicate this after the night before being promised a fan. If i knew the night before i would not get a fan i would of ordered my own one on Amazon for next day delivery (questionable why the hotel couldnt do this as the rooms were frequently at around 30 degrees inside). It was a frustrating, uncomfortable and poorly communicative stay.

Very nice place to stay