This is a scam. The company that is advertising the stay through Hotels.com charges a "deposit" fee at check-in which they don't cancel upon checkout. Instead, after charging you, the front desks says that they are NOT the hotel company and won't be canceling the charge upon checkout. Instead, they point you to a shady Whatsapp number (!) which automatically sends a link to a form to complete with all your personal banking details for a supposed refund via bank transfer (!!). I have NEVER seen this from a hotel company - but it turns out this is not a real hotel company and it seems more like a scam. They are not legit and there are at least 10 other scammy companies with various Whatsapp numbers listed at the front desk. I am spending hours with Hotels.com "customer service" which continue to push back on a refund on their end, even though they are the booking agent. At the same time, they are allowing this scam on their website. I never write reviews, but I want to warn others to stay away and I hope it saves someone else from these problems.
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