St. Pancras London, Autograph Collection ®

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Stayed at this hotel for 2 nights, we were a family of 4 in one room. Only 3 towels provided both days inspite of informing the desk. No bottles of water, they expect me to have my own bottle to fill at a tap on the landing. Lastly I was charged £50 service charge. I was not told about this when I checked in. They take a £250 holding deposit and on check out I was just told £50 service charge would be deducted. Terrible for a 5 star hotel.

air conditioning not working

It was a lovely 2 days stay and the rooms are well appointed and the staff couldn't have been more helpful. However the bath/shower is very high to step into and with a fixed screen attached also very difficult to get out of, if you have any kind of slight issue with knees as we have. I have also never been in a hotel where there is an optional service charge added to the room, for housekeeping etc. Hence the 4 stars.

Very clean

This is a fabulous hotel but it is expensive and I’m not sure it’s worth the money. Beautiful exterior and interior. Rooms are clean, stylish and well maintained. The spa is tiny and not well maintained. Showers are mouldy and towels grey with an odd smell. We stayed here for nearness to Eurostar. Wine is eye wateringly expensive. Food is fantastic but we had an issue as booked and discussed an autistic eater and confirmed they would have the burger. When we arrived we were told there were no burgers! This was awkward and embarrassing but was resolved. Missing items on a limited menu should be flagged at booking or when sat down. Would I stay here again? No, there are better hotels for this price in London in more central locations. Overall a good hotel but nothing special.

The food and service

The staff was excellent as was the food.

I’m really sorry to do this as I have stayed at this hotel many times and loved it. I arrived just before check in time and the system had been down for two days. People asleep in the lobby - crowds waiting to check in. Waited an hour then got my room key. Room was sweltering hot - aircon not working. Over the next 9 hours I requested a room change, didn’t get one, had a visit from maintenance, requested a fan, called reception 3 times and finally, at 1am signed a waiver to allow maintenance to come and open the windows. The temp outside was 5 degrees cooler than my room. Got to sleep about 3am and then maintenance must have tried to re-boot the system at 7am as the TV and radio both came on full blast - every time I turned them off they came on again - happened six times. No one available on check out to tell them this so I have up in the end. Worst night (and one of the most expensive) I’ve ever had in a hotel anywhere in the world. So, so disappointed. It’s about the 10th time I’ve stayed here and the 3rd time in the last 8 weeks - I didn’t recognise the place.

Bar was great!

History and architecture of old original building were lovely as was The Booking bar… but our room on the 7th floor, despite high ceilings, felt dark and like an attic room with one small window. Check-in took a while. They were not able to check us in early so we came back at 7:30 pm to check in. Luggage was not in room. There was no record left at front desk reception that we had checked luggage waiting for room. There was no orientation provided by front desk regarding bars. Restaurants or other facilities in the hotel. A big advantage was the proximity to the Eurostar train and Saint Pancras station but beyond that… the value was not there… very expensive for the money and not worth it. Stay somewhere else with better service and take a cab to Saint Pancras.