The property smelled so amazing as soon as we walked in, which was a plus. It didn’t take long to check in but as soon as we made it to our floor, something was a little off as far as cleanliness. There was trash and debris throughout the entire floor and a huge pile right in front of our room door. Our room was clean but when showering, the tub filled up so the drainage wasn’t working properly. Fast forward to the next morning: we were awakened by extremely loud banging or some type of construction going on that gave us the worst headaches and at that point, we were unable to go back to sleep. When we let the front desk know about this at check-in, Jann says “oh yeah, we had construction on that floor. Who checked you guys in?” Ummm…it was YOU!! So the fact that you knew this and gave us a room RIGHT NEXT TO THE CONSTRUCTION was absolutely ridiculous. Of course because I paid through Expedia, he said all he could adjust was our resort fees. I honestly think he could’ve done way more than that but of course, just our luck. Not sure I’d stay here again because I expect WAY more out of a 4-star hotel.
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