London Marriott Hotel Kensington

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They Didn’t keep our Reservation Yet they lied to us that the reason was due to some maintenance problems BUT THEY OVERBOOKED the hotel So when we arrived they couldn’t honor our reservations!!!???…???

Convenient location. Close to shops and restaurants.The breakfast was excellent. Being near the Underground made it easy to head out to the airport.

Great daily breakfast. Most of the rooms are refurbished and updated. Nice lounge access. Kind and attentive staff.

Air conditioning in my daughter’s adjoining room didn’t work. They came to fix it a few times, but failed. There was gum smeared into the carpet leaving a big black sticky spot too. Felt a little shabby.

Excellent room with plenty of space. Location was great few min walk to Earls Court tube station. Staff was friendly too. Thank you for a lovely stay.

Rooms were nice and

Truly average hotel. Rooms small and a little worn . Bathrooms have been refurbished. Breakfast okay and of reasonable value if you book ahead. Cleaning average and somewhat enthusiastic with occasional bangs on the door at 8 am in the morning which are a little overzealous My biggest complaint relates to the gym - this is not located in the hotel but in a separate structure about 50m away and is subcontracted to a separate entity They do not allow access to anyone under the age of 16 and their regulations compel one to fill out registration forms on a daily basis including health and safety documentation - this takes about five minutes to do. The gym is equipped with old life fitness equipment about 15 to 20 years old and some technogym treadmills and cross trainers It will be well below the standard that you would see in the average Hilton or similar level brand hotel anywhere in the English speaking world / in my opinion it would not be a suitable hotel for someone who is travelling with a teenager who wanted to go to the gym or indeed who had a desire to visit the gym in the evenings as the gym is closed from 4 o’clock on Saturdays and Sundays Overall this hotel is adequate but the gym arrangement is subpar and you could well do better elsewhere.

Fetnanfo and the team were fantastic, very friendly and our stay was made extra special thank you Fernando and all the team.

Fernando and the team were fantastic. All the team were kind and friendly Fernando went out of his way to assist us and to make our stay so very special. This was above and beyond expectations so thank you so much x

Great breakfast, nice room, comfy bed and a great shower.